IT Specialist

Overview

Key Responsibilities

• Provide first and second-level technical support for hardware, software, network, and system-related issues.
• Install, configure, maintain, and troubleshoot desktops, laptops, printers, IP phones, and peripheral devices.
• Administer Microsoft Windows operating systems, Microsoft 365, Active Directory, and Azure Active Directory.
• Manage user accounts, permissions, email accounts, and access rights.
• Monitor and maintain LAN/WAN networks, Wi-Fi infrastructure, VPN connectivity, and internet services.
• Configure and maintain network devices including switches, routers, firewalls, and access points.
• Perform system backups, disaster recovery procedures, and data restoration when required.
• Implement and maintain cybersecurity measures, including antivirus solutions, endpoint protection, and security policies.
• Monitor IT infrastructure performance and proactively resolve system issues.
• Coordinate with third-party vendors for hardware procurement, software licensing, and technical support.
• Maintain IT asset inventory and software license records.
• Document IT procedures, technical configurations, and troubleshooting guides.
• Support the setup and maintenance of meeting rooms, video conferencing systems, and collaboration tools.
• Ensure compliance with company IT policies, cybersecurity standards, and data protection regulations.
• Participate in IT projects, infrastructure upgrades, migrations, and system implementations.
• Provide user training on IT systems, security awareness, and best practices.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related field.
• Minimum 3–5 years of experience in IT support or systems administration.
• Experience working in a corporate environment.
• Strong knowledge of Microsoft Windows Server, Microsoft 365, Active Directory, and Azure AD.
• Experience with networking concepts including TCP/IP, DNS, DHCP, VLANs, VPNs, and firewall management.
• Hands-on experience with virtualization technologies such as VMware or Hyper-V is preferred.
• Knowledge of backup solutions and disaster recovery processes.
• Familiarity with cybersecurity best practices and endpoint security solutions.
• Experience with cloud platforms such as Microsoft Azure is an advantage.
• Excellent troubleshooting, analytical, and problem-solving skills.
• Strong communication and customer service skills.
• Ability to prioritize tasks and work independently in a fast-paced environment.
• Pay: AED4,000.00 - AED5,000.00 per month

Application Question(S)

• How many years of experience do you have as an IT Specialist ?
• How many years of experience do you have in the UAE?
• What is your visa status?
• What is your current salary ?
• What is your expected salary?
• What is your notice period or earliest available joining date?