IT Specialist Assistant

IT Support Specialist

Job Brief

Main Responsibilities

• Your main responsibilities will include:
• Providing technical support and assistance to end-users, resolving hardware, software, and network-related issues promptly and effectively
• Troubleshooting and diagnosing IT problems, identifying root causes, and implementing solutions to minimize downtime and disruptions
• Installing, configuring, and maintaining computer systems, software, and peripherals to ensure optimal performance and security
• Assisting with the setup and deployment of new devices, including computers, printers, and mobile devices
• Managing user accounts and access permissions, ensuring data security and compliance with company policies
• Responding to IT support tickets and inquiries via various channels, such as email, phone, or ticketing systems, and documenting solutions and resolutions
• Providing training and guidance to end-users on IT tools, applications, and best practices to enhance their productivity and technical proficiency
• Monitoring and maintaining IT inventory, including hardware and software licenses, and assisting with procurement as needed
• Collaborating with the IT team to implement IT projects, upgrades, and system improvements, contributing to the overall efficiency of IT operations
• Staying updated with the latest technology trends and advancements in IT support, continuously enhancing technical skills and knowledge

Key Requirements

• You possess a Degree in Computer Science, Engineering, or a related field
• You have prior experience in helpdesk or technical support
• Proficiency with **Windows, macOS, and Linux environments**
• Experience with **remote desktop tools** (e.g., TeamViewer, AnyDesk, Remote Desktop) and **ticketing systems** (e.g., Zendesk, Freshservice, ServiceNow)
• Familiarity with networking basics (IP addressing, VPNs, firewalls) and common business software (e.g., Microsoft 365, Google Workspace)
• You possess strong **problem-solving and troubleshooting skills** with an eye for detail
• You have excellent interpersonal and **communication skills**, with the ability to explain technical issues in plain language
• You have a customer-focused attitude and willingness to support team members across departments
• Ability to prioritize, manage multiple issues, and work independently or as part of a team

Job Type: Full-time