IT Specialist | 10 to 16 years | 10K to 12K AED

About This Role

Job Title: IT Specialist

Experience: 10 to 16 Years (UAE Experience: 4-5 years minimum)

Budget: AED 10,000 to 12,000 Max

Location: Dubai

Type: Full-Time

Role Summary

As a IT Specialist, you will be responsible for managing, maintaining, and supporting our entire IT infrastructure. This includes user support, systems administration, network management, security, and IT asset management. The ideal candidate will have strong hands-on technical experience and the ability to work independently while collaborating with various teams.

Key Responsibilities

• User Support & Operations – Provide end-user support, troubleshoot technical issues, and ensure smooth operation of day-to-day IT activities across all departments.

• Active Directory & User Management – Administer and manage Active Directory servers, create/modify user accounts, groups, security policies, and manage access controls.

• Telephonic PBX System Management – Configure, monitor, and maintain the company’s PBX telephone system, extensions, call routing, and related hardware.

• Microsoft 365 Admin Centre – Oversee M365 administration including user creation, licenses, email configurations, distribution groups, and security settings.

• Microsoft Intune (Endpoint Manager) – Manage device enrollments, compliance policies, application deployment, security profiles, and mobile device management (MDM).

• Network Infrastructure (L2 & L3 Switches, Wireless APs) – Configure, manage, and maintain Layer 2 and Layer 3 switches, Wi-Fi access points, VLANs, routing, and network performance optimization.

• FortiGate Firewalls – Configure, monitor, and maintain FortiGate firewalls, VPNs, security rules, traffic policies, and intrusion prevention systems (IPS).

• IT Procurement & Asset Management – Handle IT procurement, vendor coordination,

quotation comparison, purchase requests, and maintain an accurate IT asset inventory.

• Domain Purchases & Renewals – Manage domain registrations, renewals, DNS settings, and

ensure uninterrupted domain and email services.

• Cloud VPS Servers – Maintain and manage cloud-hosted VPS servers, configurations,

performance monitoring, and security hardening.

• AD Server – Oversee Active Directory server health, replication, policies, and system-level

configurations to ensure high availability.

• File Servers & Virtual Machines (VMs) – Manage file servers, shared folder permissions,

virtual machines, resource allocation, and performance monitoring.

• Backup & Data Recovery – Implement, monitor, and maintain reliable backup solutions;

perform data recovery and ensure business continuity.

• Microsoft Defender – Manage Microsoft Defender policies, threat monitoring, endpoint

protection, and ensure compliance with cybersecurity standards.

• Technical Documentation – Maintain detailed documentation including network diagrams,

system configurations, licenses, and IT inventory records.

• Cross-Department Coordination – Collaborate with internal teams to plan and execute IT

projects, upgrades, migrations, and system improvements.

• Policy & Compliance – Ensure adherence to IT policies, cybersecurity protocols, and industry

best practices at all times.

What We Offer

• Competitive salary and benefits package.

• Opportunities for ongoing training and professional development.

• A supportive and collaborative work environment.

• Exposure to innovative technologies and projects that make an impact.