IT Services Engineer
Role Overview
Support the maintenance and development of National Star’s IT services.
Provide an effective, customer-focused IT service desk and first- and second-line technical support across sites and to remote workers.
IT services support staff, learners, residents, and visitors across a geographically dispersed organization.
Key Skills for This Role
Full Job Posting
Role purpose
Support the maintenance and development of National Star’s IT services.
Provide an effective, customer-focused IT service desk and first- and second-line technical support across sites and to remote workers.
IT services support staff, learners, residents, and visitors across a geographically dispersed organization.
Organization and services
National Star provides learning, specialist services, training, and community work, with a focus on helping people with disabilities realize their potential.
IT services include Windows and Office desktop support, wireless, door access, internet, telephony, CCTV, line-of-business applications, file access, and intranet services.
Some services support 24/7, 365-day residential care and use highly available systems and proactive service approaches.
What the employer is looking for
- Strong troubleshooting skills across hardware, software, and network.
- Technical expertise aligned with the role’s core responsibilities.
- Excellent customer service and communication skills.
- Ability to prioritize workload and work under pressure.
- Proactive and team-oriented mindset.
Key responsibilities
- Troubleshoot, maintain, and support IT infrastructure and systems.
- Install and support hardware, software, and devices.
- Set up and support AV, events, and media.
- Provide service desk and customer support.
- Support printing and estates technology.
- Monitor services and maintain documentation and asset records.
- Contribute to team activities, compliance, and development.
- Provide occasional out-of-hours support; time off in lieu is provided.
- Support procurement of IT equipment and services.
Contract and salary
- Permanent, full-time position of 37 hours per week, year-round for 52 weeks.
- Salary is £27,500–£32,000 per annum.
Workplace
- On-site at Ullenwood, Cheltenham.
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