IT Services and Infrastructure Specialist

About This Role

Contract Duration: ASAP - March 2027

Eligibility: Open to Saudi-based candidates ONLY

Role Overview

The IT Services and Infrastructure Specialist is responsible for supporting, maintaining, and optimizing all IT services and infrastructure across assigned venues and operational sites for a major international football tournament. The role ensures high availability, performance, and security of all technology systems, contributing to seamless event delivery.

Key Responsibilities

1. IT Infrastructure Management

• Install, configure, and maintain IT infrastructure including servers, networks, and end-user devices.

• Ensure reliable operation of LAN/WAN, Wi-Fi networks, and connectivity services.

• Monitor system performance and implement improvements where necessary.

2. IT Service Delivery & Support

• Provide on-site and remote technical support to staff, stakeholders, and event personnel.

• Manage service desk operations, incident resolution, and request fulfillment in line with SLAs.

• Troubleshoot hardware, software, and network issues efficiently.

3. Systems Administration

• Support and maintain core systems such as user access management, email, file services, and collaboration tools.

• Ensure proper configuration, patching, and updates of all systems.

• Maintain system backups and recovery procedures.

4. Event Technology Support

• Assist in the setup and operation of event-specific IT systems (e.g., accreditation, ticketing interfaces, media services).

• Support testing phases, rehearsals, and live event operations.

• Ensure all IT services are fully operational during match days and events.

5. Vendor & Stakeholder Coordination

• Coordinate with third-party vendors and service providers for infrastructure delivery and support.

• Work closely with internal technology teams and venue operations.

• Ensure timely escalation and resolution of complex technical issues.

6. Security & Compliance

• Implement and monitor IT security measures, including access control and endpoint protection.

• Ensure compliance with cybersecurity policies and data protection standards.

• Identify and mitigate risks related to IT infrastructure and services.

Qualifications & Experience

• Bachelor’s degree in information technology, Computer Science, or related field.

• 3-6+ years of experience in IT support, infrastructure, or systems administration.

• Experience in large-scale events or multi-site environments is an advantage.

• Relevant certifications (e.g., ITIL, Microsoft, Cisco) are a plus.

Key Skills

• Strong technical troubleshooting and problem-solving skills

• Knowledge of networking, systems, and end-user support

• Familiarity with IT service management (ITSM) tools

• Ability to work in fast-paced, high-pressure environments

• Effective communication and teamwork skills

Working Conditions

• Full-time, site-based role with potential travel between venues

• Flexible working hours, including evenings and weekends during event periods

Success Criteria

• High availability and reliability of IT services and infrastructure

• Timely resolution of incidents and service requests

• Smooth IT operations during event and match days

• Positive feedback from users and stakeholders