IT Service Support Analyst
Role Overview
The End User Computing team supports RNLI staff and volunteers across the UK and Ireland, working with suppliers to deliver IT services and resolve issues.
The role is based at the RNLI Support Centre in Poole, Dorset.
The position supports services including business systems, desktop systems, projects, networks, and telephone systems.
Key Skills for This Role
Full Job Posting
About the role
The End User Computing team supports RNLI staff and volunteers across the UK and Ireland, working with suppliers to deliver IT services and resolve issues.
The role is based at the RNLI Support Centre in Poole, Dorset.
The position supports services including business systems, desktop systems, projects, networks, and telephone systems.
Responsibilities
- Manage ordering and payment for mobile telecom services, IT hardware, and software.
- Work with suppliers to ensure excellent service.
- Maintain SharePoint asset databases, chase information, and coordinate equipment returns from leavers.
- Support processes and procedures and maintain the knowledge base.
- Assist with weekly reporting, data analysis, and ticket triage.
- Generate reports, support projects, and update intranet and team-site communications.
- Lead tasks and undertake training as required.
About you
- Have experience using ticketing or issue-logging tools.
- Have knowledge and experience using financial processes and systems.
- Bring strong customer relationship, attention-to-detail, administration, and communication skills.
- Experience using Word, Excel, Visio, SharePoint, and PowerPoint is sought; advanced use is advantageous.
About RNLI
The RNLI works across the UK and Ireland on lifesaving, rescue, supervision, education, and prevention.
The organisation aims to save lives at sea and supports staff, volunteers, and supporters through its IT services.
Safeguarding and values
Recruitment includes reference checks and relevant criminal record checks according to role eligibility and location.
The RNLI welcomes applicants from all backgrounds and values trustworthy, courageous, selfless, and dependable colleagues.
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