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IT service management Consultant (ITIL) for Qatar

Adheya technologies
Doha, QAT
6 days ago
management consultingstrategybusiness advisoryprocess improvementstakeholder managementproblem solving
Free

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Overview

We are looking for IT Service Manager (ITIL) for Qatar location.

If you are available please share you cv immediately.

Key Responsibilities

  • Oversee daily IT service operations, ensuring tickets are properly assigned and resolved.
  • Basic background knowledge of any ITIL processes
  • Coordinate between users and technical team for any urgent issues / request’s resolution
  • Manage Release and Deployment cycle as focal point from IT Applications
  • Represent IT Application Change Management Advisory Board
  • Monitor and enforce SLA compliance across incidents, problems, and requests.
  • Lead the Incident Management process to restore services quickly and minimize business impact.
  • Manage Request Fulfillment to ensure user needs are addressed consistently and efficiently.
  • Collaborate with Problem Management to identify root causes and prevent recurring issues.
  • Provide regular service performance reports and recommend improvements.
  • Act as the primary point of contact for service-related escalations.

Required Skills & Competencies

  • Strong knowledge of ITIL processes (Incident, Problem, Change, Request Fulfillment).
  • Excellent organizational and communication skills.
  • Ability to manage multiple priorities and stakeholders.
  • Analytical mindset with focus on service quality and customer satisfaction.
  • Experience with ITSM tools (ServiceNow).

Qualifications

  • Bachelor’s degree in IT, Computer Science, or related field.
  • ITIL Foundation certification (higher-level ITIL certifications preferred).
  • 8+ years of experience in IT service management or operations.
  • Pay: QAR16,000.00 - QAR17,000.00 per month

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