IT Service Desk Specialist
About This Role
We are looking for an IT Service Desk Specialist to provide first-line IT support, resolve technical issues, and manage service requests to ensure smooth and uninterrupted business operations.
Key Responsibilities:
- Handle IT incidents through ticketing systems and provide first-line support
- Troubleshoot hardware, software, and network issues (desktops, laptops, printers)
- Resolve issues within SLA and escalate complex cases when needed
- Manage user accounts (creation, access, password resets)
- Support onboarding and offboarding processes
- Install, configure, and maintain devices and IT assets
- Maintain documentation, reports, and IT records
- Provide user support, guidance, and basic IT training
- Promote cybersecurity awareness and best practices
- Identify recurring issues and suggest improvements
Requirements
- 2-4 years of experience in IT support / service desk
- Bachelor's degree in IT, Computer Science, or related field
- Strong troubleshooting skills (hardware, software, network basics)
- Experience with ticketing systems (e.g., Jira, ServiceNow, Freshservice)
- Familiarity with Microsoft 365 and Google Workspace
- Good communication skills and customer-oriented mindset
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