IT Service Delivery Analyst
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Key skills for this role
About the Role
About The Role You will deliver reliable first-line IT support, maintain a stable and secure infrastructure, and drive measurable improvements in IT service adoption across the business.
Key Skills for This Role
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About The Role
- You will deliver reliable first-line IT support, maintain a stable and secure infrastructure, and drive measurable improvements in IT service adoption across the business.
- This is a hands-on, people-facing role where your communication skills and technical expertise will make a direct impact every day.
- ****What You'll Do****
- Provide first-line support for hardware, software, and network issues (laptops, desktops, mobile phones, printers, and peripherals)
- Troubleshoot and resolve issues related to Windows OS, MS Office, DNS, DHCP, and TCP/IP
- Manage and fulfill service requests through ITIL-aligned service management processes
- Maintain IT asset records and documentation with high accuracy
- Collaborate with internal teams to identify recurring issues and implement lasting fixes
- Support IT onboarding and drive user adoption of technology tools
- Continuously upskill to stay current with evolving technologies.
- ****What You Bring****
- Minimum 7 years of experience in IT support or service delivery
- Strong working knowledge of Windows environments, MS Office, and core networking protocols
- Experience with ITSM frameworks and tools (ITIL certification or practice knowledge required)
- Relevant certifications such as CCNA, MCP, MCSA, MCITP, or MCSE are highly preferred
- UAE work experience is essential
- Excellent communication and customer service skills
- Proven ability to manage multiple priorities under pressure with a detail-oriented mindset.
- ****Nice to Have****
- Bachelor's degree in Computer Science, IT, Networking, or related field
- Arabic language skills
- Valid UAE driver's license
- Experience in F&B or Retail environments
- GCC, Egypt, or Morocco market experience
- Immediate availability
- ****Why Join Us?****
- You'll be joining a team that values technical excellence, continuous learning, and genuine collaboration.
- If you take pride in keeping things running, communicating clearly, and growing your skills, this is the role for you.
- Apply now and help us build an IT experience our teams can rely on.
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