IT Operations Specialist

Today, CertiK supports thousands of enterprise clients and Web3 projects globally, with a distributed international team spanning North America, Asia, and Europe.

The company is backed by leading investors including Coatue, Goldman Sachs, Insight Partners, and Sequoia Capital, and has been recognized by organizations such as the World Economic Forum and CB Insights for its contributions to blockchain security innovation.

Today, CertiK supports thousands of enterprise clients and Web3 projects globally, with a distributed international team spanning North America, Asia, and Europe.

The company is backed by leading investors including Coatue, Goldman Sachs, Insight Partners, and Sequoia Capital, and has been recognized by organizations such as the World Economic Forum and CB Insights for its contributions to blockchain security innovation.

• Provide day-to-day IT support for employees across hardware, software, accounts, and access-related issues
• Assist with employee onboarding and offboarding, including laptop setup, account provisioning, and equipment management
• Troubleshoot basic network, system, printer, conferencing, and office technology issues
• Coordinate with internal teams and external vendors on IT-related requests and maintenance
• Help manage inventory of laptops, accessories, and office IT equipment
• Support company tools and platforms such as Google Workspace, Slack, Zoom, Okta, and related systems
• Assist with documenting IT processes, setup guides, and internal procedures
• Provide general operational support for office and cross-functional team needs when required
• Bachelor's Degree in Computer Science, Engineering or related field
• 2+ years of experience in IT support, help desk, office IT, or a related field preferred
• Basic understanding of computer systems, networking, and common SaaS tools
• Strong communication and interpersonal skills
• Organized, detail-oriented, and responsive
• Comfortable working in a fast-paced environment with shifting priorities
• Willingness to learn new systems and technologies
• Must be based within a reasonable commuting distance of our Manhattan office and able to work onsite as needed
• Located near or able to commute conveniently to our Midtown Manhattan office
• Experience supporting macOS environments
• Familiarity with Google Workspace, Okta, Slack, Zoom, or MDM tools
• Previous experience supporting office operations or employee onboarding processes
• Interest in cybersecurity, blockchain, or Web3