IT Operations Manager
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Location: Riyadh, Kingdom of Saudi Arabia Work Mode: On-Site Shift: 8 Hours (Rotational Shifts) ⸻ Role Overview We are seeking an experienced IT Operations Manager to lead and oversee end-to-end IT service operations within a managed services environment.
Key Skills for This Role
Full Job Posting
Shift: 8 Hours (Rotational Shifts)
⸻
Role Overview
We are seeking an experienced
IT Operations Manager
to lead and oversee end-to-end IT service operations within a managed services environment.
This role will act as the
primary escalation point
, ensuring high availability, performance, and compliance of IT systems while driving continuous service improvement.
The ideal candidate will have strong expertise in
ITIL frameworks, ISO standards, and service delivery management
, along with proven leadership capabilities in handling large-scale IT operations.
⸻
Key Responsibilities
- Lead IT operations and serve as the
- first point of escalation
- for critical incidents and service disruptions.
- Manage daily service operations including
Incident, Problem, Change, and Request Management
- .
- Ensure
- maximum infrastructure uptime
- through proactive monitoring and preventive actions.
- Conduct and review
Root Cause Analysis (RCA)
- for major incidents and implement corrective measures.
- Oversee
- capacity planning, system performance, and resource utilization
- to meet business demands.
- Ensure adherence to
- ITIL best practices and ISO 27001 / ISO 20000 standards
- , supporting internal and external audits.
- Develop, maintain, and continuously improve
- operational documentation and knowledge base
- .
- Collaborate with internal teams and stakeholders to
- identify operational gaps and mitigate risks
- .
- Track
- KPIs, SLAs, and service metrics
- , providing actionable insights and improvement plans.
- Drive
- process optimization and automation initiatives
- to enhance operational efficiency.
- ⸻
Qualifications & Requirements
- Bachelor’s degree in
- Computer Science, Information Technology, or related field
- .
- **10+ years of overall IT experience**
- , with at least
- 7+ years in managed services or outsourcing environments
- .
- **PMP Certification (Mandatory)**
- .
- **ITIL v4 Certification (Mandatory)**
- .
- Strong experience with
- ISO 27001 and ISO 20000 frameworks
- .
- Proven experience in defining and managing
- IT policies, procedures, and SLAs
- .
- Certifications such as
MCSA, Azure Administrator, or CCNA
- are a plus.
- Excellent
- leadership, communication, and stakeholder management skills
- .
- **Fluency in Arabic and English is required**
- .
- Ability to work in
- 8-hour rotational shifts in an on-site environment
- .
- ⸻
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at EaseHawk Technologies
Senior Database Administrator (Microsoft SQL Server)
Riyadh, KSA
Location: Riyadh, Saudi Arabia (On-site) Shift: 8-hour rotational shifts ⸻ Job Summary We are seeking an experienced Senior Database Administrator (DBA) with strong expertise in Microsoft SQL Server to manage, maintain,
Senior Cybersecurity Specialist (Penetration Testing & Compliance)
Riyadh, KSA
Job Title: Senior Cybersecurity Specialist (Penetration Testing & Compliance) Location: Riyadh, Saudi Arabia (On-site) Working Hours: 8-hour rotational shifts (24/7 coverage) ⸻ Job Summary We are looking for an experienc