IT Operations Manager

Key Responsibilities

• Infrastructure Management: Oversee the design and health of all internal IT systems, including networking, cloud environments (AWS), and hardware procurement.
• Security & Compliance: Implement and maintain rigorous cybersecurity frameworks (PCI compliance) to protect sensitive merchant and logistics data.
• SaaS Administration: Manage the company’s internal software stack (Slack, Jira, Salesforce, Google Workspace) to ensure seamless cross-departmental collaboration.
• Network Optimization: Support the IT needs of a distributed network model, ensuring reliable connectivity and data flow between Cahoot and its fulfillment partners.
• Vendor Management: Negotiate and manage relationships with hardware and software vendors to ensure cost-efficient scaling.
• Service Desk Leadership: Establish and maintain internal SLAs for IT support, providing high-level troubleshooting for both local and remote employees.
• Disaster Recovery: Develop and test robust backup and disaster recovery plans to ensure business continuity in a 24/7 logistics environment.
• Experience: 5+ years in IT Operations, preferably within a SaaS or high-growth technology company. Proven experience architecting and managing scalable cloud infrastructure within AWS
• Technical Proficiency: Deep knowledge of cloud infrastructure, virtualization, and enterprise-grade networking.
• Security Mindset: Proven experience managing data security protocols and compliance audits.
• Problem Solver: Ability to diagnose complex system issues and implement long-term scalable solutions rather than "quick fixes."
• Communication: Exceptional ability to translate technical concepts for non-technical stakeholders.
• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• We are easily accessible by public transportation and conveniently located within a 5-minute drive from the Bridgeport Metro-North train station.
• We have a demanding hiring process that includes skill assessments, a practical assignment, a background check and live video interview to help ensure that the company culture is a good fit for any new team members.
• Fast-paced environment with competing priorities.
• A snack filled kitchen and fridge + free lunch Fridays + monthly company happy hours + quarterly company family outings!
• Fun, energetic and highly driven colleagues.