IT Operations & Maintenance Manager

Overview

Job Essential Duties/Responsibilities

• Lead IT Operations and Maintenance (IT O&M)

Department

• personnel ensuring each team member performs his/her job safely.
• Primarily responsible for the reliable and secure operation of the LM Enterprise Network and providing help desk and desktop support to LM clients and LMSP customers.
• Communicate with the Client and LMSP customers to understand short-term and long-term goals including desired upgrades to the Network and provide status of IT O&M activities.
• Ensure the IT O&M team provides excellent customer service by understanding the needs of the LMSP customer and the mission of DOE-Legacy Management.
• Manage Fiscal Year budgets for IT O&M.
• Identify and provide constructive feedback to employees and provide mentorship as appropriate.
• Actively coordinate the recruitment of staff.
• Approve Standard IT Operating Procedures (SOPs) for Network Operations Team.
• Represent LM and LMSP in a professional manner.
• Demonstrate excellent technical skills and proficiency with design, implementation, and support of Microsoft solutions, enterprise server, storage, network, and virtualization components.
• Other duties as assigned.

Travel

EDUCATION, LICENSE, CERTIFICATION, And EXPERIENCE

• Education: Bachelor’s degree in computer science or related STEM field.
• Experience: Minimum of 10 years of IT experience, with 5 of those years in leadership.

• Licenses: Valid Driver’s License

• Certifications: No professional certification required

Required Screenings

• Drug Screen
• Physical Assessment (if applicable)
• Background Check (Criminal, Civil, Educational, Previous Employment, etc.)
• Driver Record Screen (for positions requiring on-the-job-driving)

Required Skills/Abilities

• Experience in IT Operations and/or IT Projects.
• Experience with Leading Technical Teams
• Ability to work independently and as part of a team.
• Demonstrated experience managing department budget
• Strong communication skills and demonstrated focus on exemplary customer service
• Technical background in enterprise environments to support team interaction, project estimation, and project management engagement.
• Legacy Management Support (LMS) Organizational Core Values: One Team, One Mission
• Successfully execute the LM mission safely through a disciplined culture of organizational excellence.
• Safety – The foundation of everything we do.
• Teamwork – Leading with trust, open communication, and collaboration.
• Quality – Striving to exceed expectations.
• Ownership – Each of us has the responsibility to contribute and be accountable.

Physical Activities

Supervisory Responsibilities

Employment-At-Will

Compensation Details

Benefits Overview

• Our health and welfare benefits are designed to support you and your priorities.
• Offerings include:
• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement benefits (including 401(k) matching)
• Educational reimbursement
• Parental leave
• Employee stock purchase plan
• Tax-saving options
• Disability and life insurance
• Pet insurance
• *Note: Benefits may vary based on employment type, location, and applicable agreements.
• Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.*

06/17/2026 - Until Filled