IT Operations Lead

Overview

Responsibilities

• Own day-to-day IT operational delivery across infrastructure, platforms, and user services.
• Lead and coordinate operational activities across internal teams, MSPs, suppliers, and support partners.
• Ensure operational stability, resilience, and supportability of core IT services.
• Act as the senior escalation point for IT-related incidents, including outages, infrastructure failures, service disruption, and priority operational issues.
• Drive operational issues through to resolution and maintain visibility of operational risks, recurring incidents, and technical debt.
• Oversee operational management of infrastructure, networking, virtualisation, endpoint platforms, cloud services, backups, and collaboration tooling.
• Ensure systems and services are patched, monitored, maintained, documented, and operationally supported.
• Support infrastructure lifecycle activities including upgrades, migrations, refreshes, and new site deployment.
• Support operational identity and access management processes, including privileged access and joiner/mover/leaver activities.
• Improve operational maturity across incident management, service delivery, escalation handling, reporting, and support processes.
• Coordinate delivery across MSPs, cloud vendors, telecoms providers, and infrastructure suppliers.
• Work closely with Cyber Security and Product Security teams to support secure operational delivery, patching, resilience, and incident response.
• Continuously improve operational standards, documentation, tooling, automation, and service maturity while balancing operational control with business agility

Skills & Experience

• Experience leading IT operations, infrastructure operations, or enterprise IT service delivery.
• Strong understanding of infrastructure, networking, virtualisation, endpoint management, cloud services, and operational support environments.
• Experience managing operational incidents, outages, escalations, and service recovery activities.
• Experience coordinating internal technical teams, MSPs, suppliers, and third-party providers.
• Experience improving operational maturity, service delivery standards, and operational processes.
• Strong understanding of operational risk, resilience, identity and access management, and service management principles.
• Strong organisational, communication, and problem-solving skills with a delivery-focused mindset.
• Experience working within security-focused, regulated, defence, aerospace, or operational technology environments is advantageous.
• Bachelor’s degree in Information Technology, Computer Science, Cyber Security, Engineering, or a related technical discipline is required.
• The environment includes corporate IT, engineering-adjacent infrastructure, operational technology dependencies, cloud services, SaaS platforms, and security-driven operational requirements.
• The successful candidate will be expected to combine hands-on operational understanding with strong coordination, ownership, and delivery discipline.
• What we have to offer you:
• An excellent work environment and an opportunity to make a difference.
• Salary commensurate with level of experience.
• Company pension contribution matched up to 10%.
• 25 days annual holiday + 8 Bank holidays.
• Medical Insurance.
• Dental Insurance.
• Salary sacrifice initiatives (EV Scheme, Cycle 2 Work, Tech Scheme)
• Discretionary annual company bonus.
• Do you want to know more about us?
• Visit our LinkedIn page at https://www.linkedin.com/company/tekever/

Qualifications

• Experience leading IT operations, infrastructure operations, or enterprise IT service delivery.
• Strong understanding of infrastructure, networking, virtualisation, endpoint management, cloud services, and operational support environments.
• Experience managing operational incidents, outages, escalations, and service recovery activities.
• Experience coordinating internal technical teams, MSPs, suppliers, and third-party providers.
• Experience improving operational maturity, service delivery standards, and operational processes.
• Strong understanding of operational risk, resilience, identity and access management, and service management principles.
• Strong organisational, communication, and problem-solving skills with a delivery-focused mindset.
• Experience working within security-focused, regulated, defence, aerospace, or operational technology environments is advantageous.
• Bachelor’s degree in Information Technology, Computer Science, Cyber Security, Engineering, or a related technical discipline is required.
• The environment includes corporate IT, engineering-adjacent infrastructure, operational technology dependencies, cloud services, SaaS platforms, and security-driven operational requirements.
• The successful candidate will be expected to combine hands-on operational understanding with strong coordination, ownership, and delivery discipline.
• An excellent work environment and an opportunity to make a difference.
• Salary commensurate with level of experience.
• Company pension contribution matched up to 10%.
• 25 days annual holiday + 8 Bank holidays.
• Medical Insurance.
• Dental Insurance.
• Salary sacrifice initiatives (EV Scheme, Cycle 2 Work, Tech Scheme)
• Do you want to know more about us?
• Visit our LinkedIn page at https://www.linkedin.com/company/tekever/

Preferred Qualifications

• Discretionary annual company bonus.