IT Operations Intern

Responsibilities

• Support day-to-day IT operations, including issue follow-up, service tracking, operational reporting, and documentation.
• Assist in coordinating IT projects and operational initiatives, including task tracking, meeting notes, progress updates, risk follow-up, and stakeholder communication.
• Work with IT engineers and operations teams to support project delivery, ensuring actions are clearly assigned, followed up, and closed on time.
• Collect, organize, and analyze IT operational data to identify trends, issues, risks, and improvement opportunities.
• Prepare dashboards, reports, trackers, and management summaries to improve visibility of IT operations and project progress.
• Support the planning and coordination of team activities, operational reviews, training sessions, workshops, and cross-team meetings.
• Help maintain internal knowledge bases, process documents, service guides, and project-related materials.
• Communicate with internal users and stakeholders to understand requests, collect feedback, clarify requirements, and support issue resolution.
• Support complex and multi-threaded tasks that require coordination across different teams, systems, or regions.
• Identify opportunities to improve operational processes, including workflow optimization, better use of existing tools, and light automation where applicable.

Requirements

• Bachelor’s or Master’s student in Information Systems, Computer Science, IT Management, Engineering, Business Analytics, Project Management, or a related discipline.
• Have a basic understanding of IT operations, IT service management, infrastructure, workplace technology, or enterprise IT support.
• Have strong organizational skills and are able to manage multiple tasks, follow up on details, and drive items to closure.
• Have experience or strong interest in project coordination, project management, operational planning, or service delivery.
• Comfortable working with data and have experience using Excel or similar tools for data analysis, reporting, and tracking.
• Experience with dashboards or visualization tools such as Power BI, Tableau, Looker Studio, or similar platforms is a plus.
• Basic knowledge of automation tools, scripting, workflow tools, or AI productivity tools is a plus, but not mandatory.
• A quick learner, detail-oriented, flexible, and able to work independently in a fast-paced environment.
• Enjoy communicating with users and stakeholders, understanding their needs, and helping solve practical problems.
• Curious, willing to explore new topics, and comfortable handling complex or ambiguous tasks.
• Available for a minimum of 6 months and a maximum of 12 months.
• Commit to working from Tencent’s PA office in the United States.
• Bilingual proficiency in English and Mandarin highly preferred

Preferred Qualifications

Equal Employment Opportunity at Tencent