IT Operations Intern

Responsibilities

• Support day-to-day IT operations, including issue follow-up, service tracking, operational reporting, and documentation.
• Assist in coordinating IT projects and operational initiatives, including task tracking, meeting notes, progress updates, risk follow-up, and stakeholder communication.
• Work with IT engineers and operations teams to support project delivery, ensuring actions are clearly assigned, followed up, and closed on time.
• Collect, organize, and analyze IT operational data to identify trends, issues, risks, and improvement opportunities.
• Prepare dashboards, reports, trackers, and management summaries to improve visibility of IT operations and project progress.
• Support the planning and coordination of team activities, operational reviews, training sessions, workshops, and cross-team meetings.
• Help maintain internal knowledge bases, process documents, service guides, and project-related materials.
• Communicate with internal users and stakeholders to understand requests, collect feedback, clarify requirements, and support issue resolution.
• Support complex and multi-threaded tasks that require coordination across different teams, systems, or regions.
• Identify opportunities to improve operational processes, including workflow optimization, better use of existing tools, and light automation where applicable.
• Who We Look For

Requirements

• Bachelor’s or Master’s student in Information Systems, Computer Science, IT Management, Engineering, Business Analytics, Project Management, or a related discipline.
• Have a basic understanding of IT operations, IT service management, infrastructure, workplace technology, or enterprise IT support.
• Have strong organizational skills and are able to manage multiple tasks, follow up on details, and drive items to closure.
• Have experience or strong interest in project coordination, project management, operational planning, or service delivery.
• Comfortable working with data and have experience using Excel or similar tools for data analysis, reporting, and tracking.
• Experience with dashboards or visualization tools such as Power BI, Tableau, Looker Studio, or similar platforms is a plus.
• Basic knowledge of automation tools, scripting, workflow tools, or AI productivity tools is a plus, but not mandatory.
• A quick learner, detail-oriented, flexible, and able to work independently in a fast-paced environment.
• Enjoy communicating with users and stakeholders, understanding their needs, and helping solve practical problems.
• Curious, willing to explore new topics, and comfortable handling complex or ambiguous tasks.
• Available for a minimum of 6 months and a maximum of 12 months.
• Commit to working from Tencent’s PA office in the United States.
• Bilingual proficiency in English and Mandarin highly preferred
• Previous internship or project experience in IT Operations, IT Support, PMO, Service Management, Data Analysis, or Business Operations.
• Familiarity with tools such as Jira, Confluence, ServiceNow, SharePoint, Power BI, Excel, or other collaboration and reporting platforms.
• Experience preparing reports, dashboards, meeting materials, project trackers, or operational review documents.
• Interest in global IT operations, service governance, project delivery, and continuous improvement.
• Location State(s)
• Equal Employment Opportunity at Tencent
• As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.

Preferred Qualifications

• Previous internship or project experience in IT Operations, IT Support, PMO, Service Management, Data Analysis, or Business Operations.
• Familiarity with tools such as Jira, Confluence, ServiceNow, SharePoint, Power BI, Excel, or other collaboration and reporting platforms.
• Experience preparing reports, dashboards, meeting materials, project trackers, or operational review documents.
• Interest in global IT operations, service governance, project delivery, and continuous improvement.
• Location State(s)

Equal Employment Opportunity at Tencent