IT Operations Engineer

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package including 401K, medical, dental, and vision care
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

Provides information technology operations and infrastructure support services, serving as a key resource for Field IT. This role is responsible for supporting the delivery, maintenance, and continuous improvement of hardware, software, network, and endpoint technologies across assigned locations. The IT Operations Engineer resolves complex technical issues, supports infrastructure reliability, and assists with the execution of enterprise technology initiatives, upgrades, and deployments. Working closely with business stakeholders, vendors, and IT teams, this position helps ensure secure, efficient, and reliable technology services while delivering a high-quality end-user experience. The role also contributes to operational excellence by supporting security, compliance, asset management, and process improvement activities across the organization.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field, or an equivalent combination of education and experience.
• Minimum of 4-5 years of experience supporting enterprise IT environments.
• Experience supporting Microsoft 365, Windows operating systems, endpoint management tools, and networking technologies.
• Working knowledge of server, network, telecommunications, and infrastructure support.
• Demonstrated experience troubleshooting and resolving complex technical issues.
• Strong analytical, problem-solving, and organizational skills.
• Excellent communication and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Industry certifications such as CompTIA A+, Network+, Security+, Microsoft, ITIL, or equivalent.
• Experience supporting enterprise infrastructure projects, migrations, and technology deployments.
• Experience working within a geographically dispersed IT support organization.
• HIRING SALARY RANGE: $79,000-105,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us
• Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.