Cust Svc Rep IV
Key Skills for This Role
Full Job Posting
Key Responsibilities:
- Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
- Process customer orders, returns, and exchanges through SAP, ensuring accuracy and efficiency.
- Resolve customer complaints and issues, focusing on achieving a positive resolution.
- Provide product information, order status updates, and process billing inquiries.
- Maintain accurate customer records in SAP, including order histories and contact details.
- Collaborate with internal teams to ensure order fulfillment and resolve complex issues.
- Monitor and track orders to ensure on-time delivery.
Requirements:
- Strong communication skills (written and verbal).
- Proficiency in SAP and order processing systems.
- Excellent problem-solving and multitasking abilities.
- Customer-focused with a professional demeanor.
- Previous experience in customer service and order processing is preferred.
Preferred Qualifications
- Previous experience in customer service and order processing is preferred.
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