IT Manager

Role Summary

Key Responsibilities

• End-user IT and equipment
• Own the full lifecycle of laptops, desktops, mobile devices, printers, and peripherals across the Group — from procurement and provisioning through to retirement and secure data wipe.
• Run the IT helpdesk function (in-house or outsourced), with clear SLAs for ticket resolution, escalation, and user satisfaction.
• Set and enforce hardware and software standards to balance user productivity, cost efficiency, and security.
• Manage IT components of employee onboarding and offboarding in coordination with HR — equipment issuance, account creation, access revocation, and asset recovery.
• Network and infrastructure
• Operate and improve office network, Wi-Fi, VPN, and connectivity infrastructure across all locations, working with local ISPs and telcos.
• Administer cloud productivity and collaboration platforms (Microsoft 365 / Google Workspace), identity management, file storage, and backup.
• Maintain the Group's server, virtualisation, and storage estate where applicable, including patching, monitoring, and disaster recovery readiness.
• Partner with Finance, HR and Operations to support business systems (ERP, CRM, HRMS, inventory, accounting) — owning the IT layer beneath these applications.
• Cybersecurity and compliance
• Implement and maintain the Group's cybersecurity posture — endpoint protection, email security, MFA, access controls, vulnerability management, and incident response.
• Develop, document, and enforce IT and information security policies; run regular awareness training for staff.
• Ensure compliance with applicable data protection regimes across our footprint, including the UAE PDPL, Singapore PDPA, and GDPR (where African or European data is processed). Flag jurisdiction-specific gaps and engage external counsel where required.
• Lead internal IT audits and respond to customer or partner security questionnaires and due diligence requests.
• IT asset and inventory management
• Maintain a single source of truth for all IT assets across the Group — make, model, serial number, assigned user, location, warranty status, and lifecycle stage.
• Track software licences and subscriptions; right-size renewals and prevent shadow IT spend.
• Run periodic physical audits across offices and reconcile against the asset register.
• Produce monthly IT asset and consumption reports to Finance for cost allocation and capex planning.
• Vendor and budget management
• Manage the IT vendor portfolio — MSPs, telcos, ISPs, hardware suppliers, SaaS providers, and security vendors. Negotiate commercial terms and SLAs.
• Own the Group IT budget: forecast, track spend, and report variances to the CEO and Finance.
• Run vendor selection and procurement processes for new IT investments, including business case, RFP, and contract review (with Legal).
• Drive consolidation and standardisation of vendors across regions to improve cost and service quality.