IT Manager

Job Summary

IT Manager

Client & Stakeholder Management

• Manage and oversee
• QIC Group client requirements
• , ensuring efficient service delivery and continuous improvement.
• Serve as the primary point of contact for QIC Group clients, addressing concerns and providing strategic IT solutions.

Application Lifecycle Management

• Oversee the complete
• lifecycle of IT applications
• , from planning and development to deployment, maintenance, and decommissioning.
• Ensure applications align with business goals and industry best practices.

Team Management

• Lead and manage a team of
• account managers, business analysts, and support staff
• .
• Foster a high-performance culture, ensuring team productivity and professional growth.

Requirement Analysis & Business Collaboration

• Collaborate closely with business stakeholders to gather, analyze, and prioritize application requirements aligned with business objectives.
• Translate business needs into clear technical specifications, solution designs, and development roadmaps.
• Act as a bridge between business and IT, effectively translating technical and functional aspects of systems into business-friendly language.
• Enable business teams to maximize system utilization through guidance, support, and continuous engagement.

Vendor & Partner Management

• Collaborate with Anoud Tech’s product teams and external software vendors to ensure effective solution delivery and support.
• Manage vendor relationships to ensure optimal application performance, timely upgrades, and seamless system integration.
• Partner with business stakeholders and external partners’ IT teams to align and synchronize systems for smooth and efficient business processing.

Budget & Financial Management

• Plan and manage the
• budget
• for application development, maintenance, and upgrades.
• Optimize costs while ensuring high-quality service delivery.

Quality Assurance & Risk Management

• Implement and oversee quality assurance processes to ensure applications meet defined performance, reliability, and security standards.
• Identify, assess, and mitigate risks across application development, deployment, and maintenance phases.
• Ensure high availability and uptime of IT systems through proactive monitoring, incident management, and continuous improvement initiatives.

Performance Monitoring & Optimization

• Monitor application performance, proactively identify bottlenecks, and implement necessary optimizations.
• Ensure high availability, scalability, and operational efficiency of IT applications.
• Implement industry-standard tools and modern methodologies for performance monitoring, tuning, and continuous optimization.

Security & Compliance

• Ensure applications adhere to industry security standards, policies, and best practices.
• Collaborate with security teams to identify, mitigate vulnerabilities, and safeguard data integrity.
• Ensure the entire IT ecosystem (applications, infrastructure, and processes) complies with regulatory and audit requirements.

Digitalization & Transformation

• Drive digital transformation of business processes in line with latest industry trends and market best practices.
• Ensure digital initiatives result in efficient, scalable, and customer-friendly applications.
• Identify opportunities for process automation, digitization, and optimization to improve turnaround time and reduce manual effort.
• Drive continuous innovation and improvement, ensuring systems evolve with changing business and customer needs.
• Ensure alignment of digital initiatives with business strategy, compliance requirements, and operational efficiency goals.

IT Service Management

• Oversee Incident, Problem, and Change Management processes to minimize downtime and business impact.
• Ensure adherence to Service Level Agreements (SLAs) and continuously improve service performance metrics.
• Establish service monitoring and reporting mechanisms to track system health and user experience.
• Drive root cause analysis (RCA) and implement preventive measures to reduce recurring issues.

Required Skills & Qualifications

• **Education:**
• Bachelor’s/Master’s degree in
• Computer Science, IT, or a related field
• .
• **Technical Experience: 15 years**
• Strong knowledge of

Application Lifecycle Management

• .
• Experience managing
• enterprise IT applications
• and large-scale IT projects.
• Expertise in
• vendor and stakeholder management
• .
• Knowledge of
• insurance domain
• (Life, Medical, and General Insurance) is highly preferred.
• Proficiency in
• ITSM tools, ITIL frameworks, and application monitoring tools
• .
• **Soft Skills:**
• Strong leadership, team management, and communication skills.
• Strategic thinking and decision-making abilities.
• Ability to work in a dynamic, fast-paced environment.

Preferred Qualifications

• Experience with
• Anoud Tech’s products and insurance applications
• .
• Certifications in

Project Management (PMP, PRINCE2)

ITIL Framework

• .
• Familiarity with
• cloud-based applications and DevOps methodologies
• .