IT Lead

About This Role

Aquanow, a leading infrastructure and liquidity provider that provides institutional and enterprise application platforms for digital assets, is looking for an IT Lead to join our technology team. This is a unique opportunity to work alongside a highly-experienced team and contribute to the development of a high-growth trading and technology company. If you want to have your name in the success story of a globalizing company, we look forward to receiving your application to the winning Aquanow team!

This is an internal support position which requires versatility, attention to detail, a strong sense of urgency and troubleshooting skills. You'll wear lots of hats and gain plenty of valuable experience.

This position offers a hybrid work model, with three days in the office and two days working from home, allowing for flexibility and work-life balance.

Responsibilities

• Lead the day-to-day operations of the IT department. Provide support (L2, L3) for application, IT, and security requests and incidents, both virtually and onsite.
• Design and implement automation frameworks across IT systems, leveraging platforms such as low-code or no-code workflow tools to eliminate manual processes and increase reliability.
• Own and manage operational processes, including multi-level support for IT services, application technical support, and cloud SaaS.
• Act as a multiplier across IT and Security - raising architectural thinking, and influencing standards so we build high-quality, maintainable systems that scale.
• Demonstrated ability to make structured decisions around platform configuration, access models, vendor management, AI feature considerations, and governance standards.
• Demonstrated track record of defining strategy, building roadmaps, and driving execution of complex, cross-functional initiatives, while scaling systems and team capabilities.
• Champion thoughtful AI adoption within IT by identifying high-leverage automation opportunities, piloting tools responsibly, and helping the team work smarter while maintaining privacy and security standards.

You’ll Need to Have:

• Bachelor's degree in related IT field or 7 years of relevant work experience.
• Experience architecting and scaling systems in a high-growth SaaS or technology environment, with strong judgment around risk, security, and compliance.
• A strong automation mindset, with hands-on experience building workflows or integrations using service management platforms, APIs, or low-code automation tools, and comfort leveraging AI tools to improve operational efficiency.
• Working knowledge of MDM tools (Intune, Kandji/Jamf, Hexnode, etc).
• Good understanding of internet technologies, networking, DNS, mail distribution, VPN, and DHCP.
• Experience with upgrading systems and applications, patch management, performance tuning, monitoring, alerting and disaster recovery.
• Deep expertise in Identity and Access Management, including SSO, RBAC, lifecycle management, and hands-on experience with platforms such as Google Workspace or similar identity providers.
• Good understanding of network components switches, routers, firewalls, VPN tunnels and configuration of end user devices and wireless access points.

We’d Love to See:

• Proficient in Google Workspace, Endpoint Security System, MDM Solution, Cloud Infrastructure, Identity Platform, Git, Jira, and MacOS
• Extensive experience in incident management, request management, and troubleshooting distributed systems
• Ability to work independently with minimum supervision. This includes working with remote team members.
• Demonstrated ability to communicate ideas to technical and non-technical audiences in both written and verbal formats.
• Experience in the start up space working in ambiguous environments

At our offices you will find a group of people that embrace diversity and value performance over pedigree. Every day we draw value from the diverse experiences of our team whose backgrounds include top financial institutions, tech companies and untraditional backgrounds. Our success comes from identifying exceptional people and providing them with the platform to reach their true potential.

Aquanow is an Equal Opportunity Employer. We are committed to providing equal employment opportunity to all qualified persons without regard to race, color, creed, religion, sex, age, national origin, citizenship status, disability, qualified veteran status, marital status, sexual orientation, gender identity or any other unlawful criterion or circumstance.