IT Knowledge Management Analyst - FTT

Role Summary

Education and Experience

• A post-secondary diploma in an information technology-related discipline is required.
• Four years of technical writing and knowledge development experience in an IT operational and service delivery environment is required.
• Experience with the documentation knowledge lifecycle from creation through archive to destruction is required.

Skills and Other Requirements

• Strong research and analytical skills and ability to translate complex technical concepts into knowledge.
• Excellent technical writing and verbal communication skills, including ability to persuade others.
• Documentation publishing software experience, including Snagit and Zendesk Guide.
• Ability to prioritize workload, meet timelines, and deliver quality results, with attention to detail and trends.
• Positive customer relationship management, organizational skills, and time management are required.
• Computer skills include office tools, project management software, databases, and basic network and software technologies.
• Process and procedure development experience is required; corporate application systems experience is beneficial.

Schedule and Term

• This is a full-time temporary position, estimated to end April 2, 2027.
• The work schedule is 37.5 hours per week.

Work Designation

• Hybrid work, with flexibility to work on-site and remotely within British Columbia.

Rate of Pay

• Salary is $7,556–$9,062 per month; the actual offer depends on education, experience, and internal parity.

Total Compensation

• The package includes extended health, a transit pass, and pension plan enrollment upon eligibility.
• Training, mentorship, health and wellness programs, and gym facilities are offered.

Application Process

• Applicants must meet the minimum qualifications and experience to be invited to the selection process.
• The selection process includes general, scenario, and behavioral descriptive interview questions.

Responsibilities

• Organize new and existing documentation for production-environment support.
• Provide training and technical facilitation to sustain knowledge artifacts and keep support documentation current and available.
• Apply Knowledge-Centered Service practices to capture, structure, and reuse knowledge.
• Continuously improve the knowledge management process and its practical steps.