IT Infrastructure & Operations Manager

Role overview

Infrastructure responsibilities

• Install, configure, and optimize advanced hardware and software systems; resolve complex network and infrastructure issues.
• Monitor system performance, implement improvements, and maintain technical documentation and inventory.
• Design and execute backup and recovery operations; lead security implementation and compliance efforts.
• Maintain servers through capacity planning and performance tuning; assess and deploy critical upgrades.
• Support and mentor junior team members, and lead significant infrastructure projects and innovations.

Skills

• Expert system configuration and performance enhancement.
• Network engineering, troubleshooting, and solution integration.
• Advanced technical documentation and inventory management.
• Security management, audits, and data protection.
• Complex project management and mentoring.

Interview process

• The employer requests candidates participate in interviews without AI tools or external prompts.
• The interview process includes in-person interviews; applicants may be required to appear onsite at a Wolters Kluwer office.

Requirements

• Expertise configuring and fine-tuning complex hardware and software systems.
• Advanced network troubleshooting and integration experience.
• Ability to identify and implement system performance improvements.
• Experience creating and maintaining detailed technical documentation and inventory systems.
• Expertise developing and implementing backup and recovery solutions.
• Proficiency designing and conducting security measures and audits.
• Complex project leadership and coordination with multiple stakeholders.
• Ability to mentor and guide junior team members.