IT/IM Manager

Position

Work location

• The successful candidate must work on-site at the customer headquarters in Ottawa one day per week.

Key tasks

• Lead development and advancement of Enterprise Architecture approaches and processes; advise on priorities in the strategic vision and roadmap.
• Lead the cybersecurity program and IT professionals supporting equipment, on-premises and cloud applications, and infrastructure.
• Set priorities and goals, guide staff development, and conduct performance reviews for direct reports.
• Own ITIL Change Management and oversee service sustainment, maintenance, Service Desk operations, and cybersecurity.
• Pursue Managed Service Provider opportunities, support procurement and contracting, and oversee provider relationships and SLAs.
• Apply SDLC methodologies for system introduction and IP compliance; guide AI initiatives.
• Build relationships with executives, business lines, vendors, consultants, external stakeholders, and public sector entities.

Key qualifications

• 5–10 years in a managerial IT role, including IT team leadership, Service Desk operations, and cybersecurity program responsibility.
• Bilingual imperative (SISS) with valid official language test results already in hand.
• Secret security clearance or eligibility to obtain it.
• Bachelor’s degree in Computer Science or equivalent education and experience.
• Strong background in cybersecurity, digital transformation, and change management.
• Experience in a Crown corporation or federal government environment.
• Knowledge of Enterprise Architecture, zero-trust cybersecurity architecture, and ITIL Change Management.
• Familiarity with SDLC methodologies and cloud infrastructure; experience with SharePoint and IT service management environments.
• Strong communication, presentation, operational and strategic judgment, and stakeholder relationship skills.
• CISSP or CISM certification is an asset.

Compensation

• Compensation is CAD 106,000–CAD 118,000.