IT Helpdesk Technician - KSA

About This Role

About Populous For more than 40 years Populous has had a singular focus – to draw people together around the things that they love, to be the leading design firm that specialises in places, spaces and events where people gather. Our success is defined by designing projects that are seen as the benchmark. We are committed to future innovation, anticipating and shaping the future of our industries. Our team is made up of highly talented people with a range of skills, all integral to successfully bringing to life the places and experiences we design. As our company has grown, our expertise has expanded to encompass a wide variety of disciplines – including architecture, audiovisual consultancy, brand activation, design & build, events, food & beverage strategy, interior design, landscape architecture, urban design and wayfinding. This varied expertise enables us to transform neighbourhoods, revitalise cities, build relationships and create buildings, places and spaces that draw people together, from the Tottenham Hotspur Stadium to The Co-op Live Arena. As we continue to bring to life award-winning venues and experiences our EMEA Practice is looking for a Entry-Level IT Helpdesk Technician based in our Riyadh studio. About the Role This role sits within our IT team. The Entry-Level IT Helpdesk Technician is the first point of contact for colleagues requiring technical assistance and plays a key role in ensuring the smooth day-to-day operation of IT services within the Riyadh office. Key responsibilities include:* Provide first-line technical support to staff in the Riyadh office and remote support to regional colleagues where required

• Monitor the Helpdesk system and email inbox, ensuring tickets are logged, prioritised, and resolved within agreed timeframes
• Set up and support end-user devices including laptops, desktops, mobile devices, and peripherals
• Assist with onboarding new starters, including account setup, hardware allocation, and induction support
• Troubleshoot basic hardware, software, and network issues, escalating more complex problems to senior IT team members
• Support meeting room technology including video conferencing systems and presentation equipment
• Maintain printers, scanners, and general office IT equipment, ensuring they are operational at all times
• Assist with IT asset management, keeping accurate records of hardware, software licenses, and equipment loans
• Support office IT infrastructure including WiFi connectivity and basic network troubleshooting
• Liaise with external vendors for equipment repair and maintenance where required.
• Contribute to the creation and maintenance of user guides and IT documentation
• Ensure compliance with IT policies, security standards, and best practices
• Provide general support to the wider IT team across the EMEA region

Working hours to be 09:30–18:30 – 1 hour lunch break, with flexibility required around business needs.

Key requirements include:

• A positive attitude and strong willingness to learn and develop within an IT support environment
• Customer focus – ability to provide friendly, responsive, and professional support to colleagues
• Communication – clear written and verbal communication skills
• Problem solving – basic troubleshooting skills with a logical approach to resolving issues
• Time management – ability to prioritise tasks and manage workload effectively
• Initiative – understands when to resolve issues independently and when to escalate
• A passion for information technology and eagerness to build technical knowledge
• Self-motivated and proactive, with the ability to work with minimal supervision
• Flexibility and willingness to support the needs of the business
• Basic understanding of Microsoft Windows, Office 365, and general IT systems is desirable
• Previous internship, coursework, or entry-level IT experience is beneficial but not essential
• Occasional evening or weekend work may be required

Why Join the Team?

• Work alongside passionate, creative individuals who lead their industry, transform ideas into reality and celebrate the beauty of human connection
• Enjoy various benefits, such as hybrid working and gym membership discounts
• Enjoy the opportunity to attend events at Populous-designed venues
• Connect and learn at regular social and knowledge sharing events including an annual conference and a weekend abroad Christmas party

How to Apply Populous is an equal opportunity employer. If you’re ready to utilise your skills to support our growing practice, click “Apply” to begin the application process. In your application, please include your CV and a one-page letter of motivation (cover letter), salary expectations, and availability. Want to learn more about us? Find us here: Populous Populous | Facebook Instagram: @WeArePopulous X: @Populous