Associate - IT Helpdesk Engineer | Information Technology

About This Role

LocationJeddah

About Deloitte: When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, and Best Consulting Firm, and the Middle East Training & Development Excellence Award.

Our Purpose

Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most—for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges, and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations, and supporting our communities.

Our shared values guide the way we behave to make a positive, enduring impact:

• Lead the way
• Serve with integrity
• Take care of each other
• Foster inclusion
• Collaborate for measurable impact

During your tenure as an IT Helpdesk Engineer in IT, you will demonstrate and develop your capabilities in the following areas:

• Provide first and second level support to end users
• Escalate appropriate issues within the team as necessary
• Ensure adherence to service level agreements
• Perform housekeeping and network maintenance activities
• Deploy new PC's, laptops, software and peripheral equipment
• Research technical solutions in department specific applications
• Remain courteous and patient with end users
• Work as part of a team to consistently achieve team targets

Leadership capabilities:

• Builds own understanding of our purpose and values; explores opportunities for impact
• Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent
• Understands expectations and demonstrates personal accountability for keeping performance on track
• Actively focuses on developing effective communication and relationship-building skills
• Understands how their daily work contributes to the priorities of the team and the business

Qualifications:

• Bachelor's degree or diploma in computer science, information systems, engineering or a related field (or an equivalent combination of education and experience)
• Experience working in a similar role as either IT support or on a service desk/help desk is advantageous
• The potential candidate should be self-motivated with an ability to survive in a progressive IT environment, along with the flexibility to adapt to new technologies
• Have a good understanding of Laptops, Printers, Microsoft technologies and Service desk systems
• Excellent customer service, interpersonal, communication and organizational skills and the ability to multi-task are essential
• Ability to work under pressure and meet critical deadlines