IT Helpdesk Senior Analyst
Role Overview
Permanent, full-time IT Service Desk Senior Analyst position.
Provides IT service desk support to university users across multiple locations, platforms, and technologies.
Key Skills for This Role
Full Job Posting
Role overview
Permanent, full-time IT Service Desk Senior Analyst position.
Provides IT service desk support to university users across multiple locations, platforms, and technologies.
Key responsibilities
- Fulfill requests, handle complex issues, and provide first-line operational support and advice.
- Work shifts to support the extended teaching day and events.
Qualifications and skills
- Five GCSEs or similar-role experience; AS/A-level, International Baccalaureate, or equivalent experience.
- Equivalent vocational qualifications are accepted.
- ITIL Foundation or industry-standard IT-related certification or professional qualification.
- Knowledge of service management principles; ability to prepare detailed reports, technical specifications, and systems documentation.
- Build stakeholder relationships, organize and prioritize work, and apply methodical analytical and problem-solving skills.
Salary
- Starting salary is £34,630 to £36,320 per year, depending on knowledge, skills, and experience.
Working arrangement
- Hybrid working, with some time on campus and some time from home.
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