IT Helpdesk Senior Analyst
Role Overview
This is a permanent, full-time IT Service Desk Senior Analyst post.
The starting salary is £34,630 to £36,320 on Grade E, depending on knowledge, skills, and experience.
Hybrid working includes some time on campus and some from home.
Key Skills for This Role
Full Job Posting
Role overview
This is a permanent, full-time IT Service Desk Senior Analyst post.
The starting salary is £34,630 to £36,320 on Grade E, depending on knowledge, skills, and experience.
Hybrid working includes some time on campus and some from home.
Key responsibilities
- Fulfil requests, handle complex issues, and provide first-line operational support and advice to IT service users.
- Support users across multiple locations, platforms, and technologies.
- Work shift patterns to provide service desk support for the extended teaching day and events.
Qualifications and skills
- Five GCSEs or experience in a similar role.
- AS/A Level, International Baccalaureate, demonstrable equivalent experience, or equivalent vocational qualifications.
- ITIL Foundation and an industry-standard IT-related certification or professional qualification.
- Knowledge of service management frameworks and principles.
- Prepare detailed reports, technical specifications, and systems documentation, adapting explanations to the recipient.
- Build relationships with peers and stakeholders, organise and prioritise work, and complete tasks to agreed plans.
- Strong methodical, analytical, and problem-solving skills.
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