IT Helpdesk Resources
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About the Role
About the job IT Helpdesk Resources IT Helpdesk Technician Job Summary Provide first-line IT support to end-users, troubleshoot hardware/software issues, support VoIP phone systems, and assist with basic network cabling and infrastructure.
Key Skills for This Role
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Overview
About the job IT Helpdesk Resources IT Helpdesk Technician
Job Summary
Provide first-line IT support to end-users, troubleshoot hardware/software issues, support VoIP phone systems, and assist with basic network cabling and infrastructure.
Key Responsibilities
- Provide technical support via phone, email, and ticketing system
- Troubleshoot desktops, laptops, printers, and common software issues
- Install and configure hardware, software, and user accounts
- Support VoIP phone systems and telecommunication issues
- Assist with network cabling, connectivity, and physical IT setup
- Manage tickets, documentation, and IT asset inventory
- Provide remote support and escalate complex issues when required
Requirements
- 1–2 years of IT Helpdesk or technical support experience
- Knowledge of Windows/macOS, Microsoft Office, and basic networking
- Experience with Active Directory, Office 365, and ticketing systems
- Familiarity with VoIP systems and network cabling
- Strong communication and customer service skills
- Bachelors degree in IT or related field (or equivalent experience)
- IT certifications (CompTIA A+, ITIL, Microsoft) are a plus
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