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IT Helpdesk

Brivo
Austin, USA
Full-time
Entry
Onsite
USD 22-22 hourly
Discovered 1 months ago

Full Job Posting

Key Responsibilities

  • First-Line Technical Support: Respond to inbound IT support requests via phone, email, chat, or in-person ticketing system.
  • Troubleshooting: Diagnose and resolve basic to intermediate technical issues related to Windows/macOS operating systems, Microsoft 365, Google Workspace, printer setup, and basic network connectivity (Wi-Fi/VPN).
  • User Management: Perform basic account administration, including password resets, account unlocks, and user onboarding/offboarding.
  • Hardware Maintenance: Set up, configure, deploy, and maintain desktop computers, laptops, monitors, mobile devices, and peripherals.
  • Escalation: Accurately document troubleshooting steps and escalate complex technical problems to senior engineers or system administrators.
  • Inventory Management: Help maintain accurate records of IT hardware assets, equipment loans, and software licenses.

Skills, Knowledge and Expertise

  • College degree or equivalent experience
  • 1+ years of experience in a technical support, customer service, or helpdesk environment
  • Strong familiarity with Windows and/or macOS operating systems
  • Basic understanding of computer networking principles
  • Excellent communication and customer service skills—ability to explain technical concepts to non-technical users calmly and clearly
  • Familiarity with ticketing systems
  • Experience with cloud platforms
  • Ability to lift up to 30–40 lbs (moving desktop hardware, monitors, and equipment).
  • Prolonged periods sitting at a desk and working on a computer

Benefits

  • The Brivo Experience: We thrive on in-person collaboration and a "one-team" atmosphere. We embrace our international presence, leveraging diverse ideas and backgrounds to improve our culture and our products. To keep our global teams connected and inspired, we provide a premium onsite experience featuring communal meals, recurring social events, and fully stocked workspaces—ensuring you have everything you need to stay focused while building the future of security.
  • Total Rewards: We support our people with competitive medical, vision, and dental plans (including company-offset premiums), a 401k with company match, and an unlimited Paid Time Off (PTO) policy that empowers you to take the time you need to maintain a healthy work-life balance.

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