IT Help Desk Technician

As part of our internal IT team, you will manage diverse technology environments and work directly with senior staff to maintain and scale our technical infrastructure. You will:

Provide Advanced Technical Support: Serve as a key escalation point for support requests via phone, ticketing system, and in-person—diagnosing and resolving complex Windows 10/11, hardware, and network-related issues.

Support AEC Production Workflows: Manage specialized production software environments, including AutoCAD, Revit, and Bluebeam (licensing, application integration, plugin conflicts, and large-format plotting workflows).

Manage Users & Workstations: Lead account administration in Active Directory / Entra ID, streamline workstation deployment and imaging, and manage hardware life cycles across the firm.

Maintain Infrastructure & Networks: Assist with wired and wireless network administration (Cisco, Ubiquiti), manage firewalls (pfSense), and support Windows Server and Linux (RHEL) configuration, maintenance, and security patching.

Maintain Systems & Security: Enforce IT security practices, verify system backup integrity, maintain detailed technical documentation, and participate in a rotating after-hours/on-call schedule to support critical operations.

Experience: Proven mid-level IT support experience in a professional or enterprise environment (3+ years preferred).

Technical Skills: Strong proficiency in Windows OS troubleshooting, Active Directory / Microsoft 365 administration, workstation hardware management, and core networking concepts (DNS, DHCP, IP routing, Wi-Fi, network printers).

Bonus Exposure: Familiarity with CAD/design environments (AutoCAD, Revit, Bluebeam), Cisco/Ubiquiti hardware, pfSense firewalls, or Windows/Linux server environments (CompTIA A+, Network+, or Microsoft certifications are a plus).

Communication & Logistics: Strong problem-solving and customer service skills, with the ability to clearly translate complex technical issues for non-technical staff; valid driver’s license and willingness to travel occasionally between regional office sites.

Physical Ability: Capability to lift and move IT equipment up to 40 lbs.

Joining our team means becoming part of a forward-thinking organization committed to providing an environment where our employees can thrive.

Flexible Working Environment: We prioritize work-life balance and offer a remote-hybrid opportunity that combines hands-on regional office collaboration with the flexibility of working remotely.

Tailored Career Development: We do not restrict you to basic ticket-closing; we focus on mentorship, giving you hands-on exposure to server, network, and security operations to help you build a full systems administrator skill set.

Innovative Work Environment: We foster a culture of innovation and collaboration, where ideas are valued and creativity is encouraged.

Professional Growth: We invest in your continuous learning, offering internal mentorship, skill development opportunities, and career advancement within our generalist IT team.

Competitive Compensation: We offer a competitive salary and comprehensive benefits package, including an Employee Stock Ownership Plan (ESOP), to reward your dedication