IT Help Desk Technician

Required Skills and Experience

• Strong background in systems administration and network engineering.
• Must live within a 1 hour commute of West Hollywood.
• Hands-on experience with Windows environments, Microsoft 365, Active Directory, and common third-party business applications.
• Experience configuring and troubleshooting VLANs, firewalls, switching, wireless, and general network infrastructure.
• Ability to execute technical work independently and follow defined project or service processes.
• Strong troubleshooting skills across infrastructure, network, and end-user technologies.
• Clear communication skills and ability to work cross-functionally with project managers, service teams, and client stakeholders.
• Experience working in an MSP or managed services environment.
• Experience with multi-site client environments.
• Familiarity with server migrations, Microsoft 365 implementations, network refreshes, and infrastructure deployments.
• Experience supporting both project-based work and escalated service issues.

Preferred Experience

Benefits

• Salary Range: $70,000 ~ $90,000
• Professional development assistance
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance

Preferred Qualifications

• Preferred Experience
• Hospitality industry experience is a plus.