paycor
IT Help Desk Analyst
Ensign Services
Dallas, USA
Full-time
Entry
Onsite
USD 20-22 hourly
Discovered 1 months ago
Full Job Posting
- Troubleshoot remote desktops, laptops, printers, and other hardware peripherals.
- Assist users in resolving issues related to email, data, and productivity applications within a Citrix environment.
- Help users access key clinical and financial applications, including PointClickCare, Net Health, and Workday, creating accounts and resetting passwords, as needed.
- Assist with other IT support responsibilities, as needed.
- 1+ year of experience providing technical support and troubleshooting computer equipment, or equivalent education/certifications.
- Strong troubleshooting skills with working knowledge of, including but not limited to the following: Windows 10, Microsoft Office (2013/2016/2019), Citrix fundamentals, Exchange and Active Directory.
- Basic knowledge of networking protocols, information security practices, and computer/printer/scanner setup and support.
- Excellent written and verbal communication skills, with the ability to clearly support and guide end users over the phone and through email.
- Ability to be proactive in your day-to-day responsibilities and work with minimal supervision.
- Ability to prioritize, multitask and work under time constraints.
- Ability to rapidly learn and integrate new practices and knowledge into your troubleshooting and support processes.
- Ability to be flexible and adapt to changes in regard to expectations and the organization.
- Ability to hold peers accountable for and work as a team to achieve success.
- Ability to travel onsite to our office location in Dallas, TX.
- Pre-employment criminal background screening required.
About Ensign Services
Management Consulting600 employeesFounded 1999
Provides centralized support services to post-acute care operations.
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