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greenhouse

IT engineer

Suki
IND
Mid · 3+ years experience
Onsite
Discovered 2 weeks ago
jiraokta

Full Job Posting

What You Will Do

  • ● Identity, HRIS & SaaS Management
  • ○ Serve as the primary administrator for Okta and Google Workspace, managing access requests, password resets, and MFA troubleshooting for US employees.
  • ○ Execute flawless, SLA-driven employee onboarding and offboarding workflows integrating BambooHR, Okta, Jira, and Torii.
  • ○ Manage seat allocation, limits, and access requests for our AI tooling suite (Claude, Cursor, Gemini, Rovo, and Slack AI).
  • ○ Administer day-to-day operations for core dev and productivity tools including Atlassian/Jira, GitHub, 1Password, and Slack.
  • ● Security & Compliance Operations
  • ○ Support the Security team by executing continuous SOC2, HIPAA, and HITRUST controls via Vanta, including quarterly User Access Reviews (UAR).
  • ○ Perform daily triage of SIEM and email security alerts, escalating critical anomalies to the Security Pod.
  • ○ Ensure all endpoints are compliant with internal zero-trust policies (Crowdstrike Falcon Complete, ThreatLocker) before granting network access.
  • ● Device Management & Provisioning
  • ○ Manage our macOS and Windows fleet globally using our MDM (Hexnode) and Apple Business Manager.
  • ○ Support the ongoing rollout and policy enforcement for field laptops.
  • ● US MSP & Vendor Coordination
  • ○ Act as the primary bridge between Suki employees and our US-based MSP.
  • ○ Triage incoming US helpdesk tickets via Slack (#ask-helpdesk) and Jira: resolve SaaS/Identity issues directly, and route physical hardware or on-site networking escalations (Meraki/Wiline) to the MSP.
  • ○ Monitor the MSP’s ticket queue to ensure they are meeting their contractual SLAs (e.g., 2-hour response for high-priority hardware logistics) and escalate breaches to management.
  • ● Autonomous Incident Triage
  • ○ Act as the first responder for critical US IT alerts during PST hours.
  • ○ Participate in a daily "Golden Hour" synchronous handoff with the India IT Lead to transition open tickets and review MSP performance.
  • Requirements (What We're Looking For):
  • ● Experience: 3+ years in IT Support or Systems Administration, ideally supporting US-based tech/startup teams.
  • ● Tech Stack Mastery: Deep, hands-on administrative experience with Okta, Google Workspace, MDM tools (e.g., Hexnode), Jira, and Cisco Meraki.
  • ● Workflow Automation: Familiarity with HRIS-driven IT workflows (e.g., BambooHR integrations) and SaaS management platforms (Torii).
  • ● Security Discipline: Hands-on experience with compliance monitoring tools (Vanta) and endpoint security agents (Crowdstrike). You must be comfortable enforcing strict SOC2/HITRUST policies and saying "no" to out-of-band requests.
  • ● Vendor Management: Experience working alongside or managing external IT vendors/MSPs is highly preferred.
  • ● High Autonomy: Proven ability to work the night shift (PST) independently, making sound technical decisions without immediate local supervision. What Makes Suki, Suki
  • ● A mission that matters: Suki is making healthcare technology invisible and assistive—so clinicians can focus fully on patient care.
  • ● A product that delivers: Our AI is used by real clinicians at real health systems — and it works.
  • ● A team that gets it: We’re former Googlers, Apple engineers, Stanford docs, and healthcare veterans.
  • What Makes Suki, Suki
  • ● Backed by believers: We’ve raised $165M from top VCs like Venrock, First Round, Flare, and March Capital.
  • ● On a roll: Named by Fast Company as the Next Big Thing in Tech. Best Leadership Team by Comparably. Technology Innovation Award by Frost & Sullivan.
  • ● Massive market: We’re disrupting a $30B+ industry, and our momentum is real.

Qualifications

  • 3+ years in IT Support or Systems Administration, ideally supporting US-based tech/startup teams.
  • ● Tech Stack Mastery: Deep, hands-on administrative experience with Okta, Google Workspace, MDM tools (e.g., Hexnode), Jira, and Cisco Meraki.
  • ● Workflow Automation: Familiarity with HRIS-driven IT workflows (e.g., BambooHR integrations) and SaaS management platforms (Torii).
  • ● Security Discipline: Hands-on experience with compliance monitoring tools (Vanta) and endpoint security agents (Crowdstrike). You must be comfortable enforcing strict SOC2/HITRUST policies and saying "no" to out-of-band requests.
  • ● High Autonomy: Proven ability to work the night shift (PST) independently, making sound technical decisions without immediate local supervision. What Makes Suki, Suki
  • ● A mission that matters: Suki is making healthcare technology invisible and assistive—so clinicians can focus fully on patient care.
  • ● A product that delivers: Our AI is used by real clinicians at real health systems — and it works.
  • ● A team that gets it: We’re former Googlers, Apple engineers, Stanford docs, and healthcare veterans.
  • What Makes Suki, Suki
  • ● Backed by believers: We’ve raised $165M from top VCs like Venrock, First Round, Flare, and March Capital.
  • ● On a roll: Named by Fast Company as the Next Big Thing in Tech. Best Leadership Team by Comparably. Technology Innovation Award by Frost & Sullivan.
  • ● Massive market: We’re disrupting a $30B+ industry, and our momentum is real.

Preferred Qualifications

  • ● Vendor Management: Experience working alongside or managing external IT vendors/MSPs is highly preferred.

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