IT Desktop Support Engineer
Key Skills for This Role
Full Job Posting
Qualifications
- Required Education and Experience
- High School Diploma or GED required; associate degree, technical diploma, or equivalent post-secondary coursework in Information Technology, Computer Science, Networking, or a related field is preferred.
- Two or more years of hands-on desktop support, help desk, IT technician, end-user computing, field support, or similar experience supporting Windows-based users in a business environment.
- Working knowledge of Windows 10/11 troubleshooting, workstation and laptop hardware, monitors, docking stations, headsets, printers, software installation, user profiles, and standard enterprise productivity applications.
- Working knowledge of identity and connectivity fundamentals including Active Directory and/or Entra ID, password and MFA support, TCP/IP, DNS, DHCP, VPN, wired and wireless networking, and basic network troubleshooting.
- Demonstrated ability to document incidents clearly, use ticketing systems, prioritize competing requests, communicate effectively with non-technical users, and escalate complex issues appropriately.
- Preferred Education and Experience
- Experience supporting a high-volume contact center, healthcare operation, regulated environment, or other business where workstation availability, security, and rapid incident response are critical.
- Hands-on exposure to AWS WorkSpaces /AWS VDI and/or Azure Virtual Desktop, Microsoft Intune or comparable endpoint-management tools, remote-support tools, endpoint imaging, patching, and software-deployment processes.
- Experience in IT ticketing tool like ServiceNow, Manage Engine etc. – ITIL framework. Should be having exposure to work and update tickets in ticketing tool.
- Need exposure to patching solutions like Manage Engine, SCCM etc.
- Experience supporting call center telephony or softphone platforms, USB or wireless headsets, audio troubleshooting, dual-monitor workstations, and common agent-peripheral issues is preferred.
- CompTIA A+, Network+, Microsoft, ITIL, or comparable technical certification is preferred but not required.
- Additional Eligibility Qualifications
- Ability and willingness to complete all required Omega, client, HIPAA/privacy, information-security, cybersecurity, physical-security, incident-response, and program-specific training.
- Strong customer-service orientation, professional communication, discretion, attention to detail, reliability, and the ability to maintain confidentiality while supporting employees who may access protected health information and other sensitive data.
Preferred Qualifications
- High School Diploma or GED required; associate degree, technical diploma, or equivalent post-secondary coursework in Information Technology, Computer Science, Networking, or a related field is preferred.
- Preferred Education and Experience
- Experience supporting call center telephony or softphone platforms, USB or wireless headsets, audio troubleshooting, dual-monitor workstations, and common agent-peripheral issues is preferred.
- CompTIA A+, Network+, Microsoft, ITIL, or comparable technical certification is preferred but not required.
About Omega Healthcare Management Services Private Limited
Private healthcare outsourcing provider delivering revenue cycle and clinical services to providers, payers, and life sciences companies.
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