IT&D Business Analyst
Role Overview
Supports business stakeholders across functions through requirements gathering, analysis, documentation, and IT&D initiatives.
Supports smooth operation of IT&D services during and after the TSA period.
Helps prepare the organization for its future Microsoft Dynamics ERP landscape and long-term support.
Key Skills for This Role
Full Job Posting
About Vestacy
Vestacy makes home-care products and describes its culture as lean, agile, and entrepreneurial.
The IT&D organization works across functions on technology, cybersecurity, and data initiatives.
About the role
Supports business stakeholders across functions through requirements gathering, analysis, documentation, and IT&D initiatives.
Supports smooth operation of IT&D services during and after the TSA period.
Helps prepare the organization for its future Microsoft Dynamics ERP landscape and long-term support.
Responsibilities
- Provide first-line local application support and help users with basic questions or issues.
- Coordinate issue resolution with IT&D teams and communicate between users and technical teams.
- Document issues, resolutions, and process dependencies.
- Gather business needs and identify improvements across Finance, Commercial, and Supply.
- Analyze data and prepare clear, actionable reports.
- Support process reviews through interviews, workshops, observations, and process mapping.
- Evaluate solutions and document impacts, risks, and recommendations.
- Contribute to global and North America projects, assessments, testing, and implementation.
- Create training materials and support end-user training.
- Support transition from TSA-managed systems to Vestacy-owned systems and business continuity.
- Document current-state processes, dependencies, and data flows for ERP readiness.
- Support future-state Microsoft Dynamics O2C, P2P, and R2R processes, ERP data gathering, mapping, gap analysis, validation, design, testing, implementation, stabilization, and continuous improvement.
Experience and qualifications
- Bachelor's degree in IT and business management.
- 3+ years of IT&D experience in operations and projects.
- Strong collaboration, curiosity, attention to detail, adaptability, and stakeholder support skills.
- Self-starter with ownership and accountability; able to work independently and collaboratively.
- ERP experience preferred; Microsoft Dynamics and O2C/P2P/R2R knowledge are advantages.
- Intermediate commercial acumen and understanding of business processes.
- Experience gathering and documenting requirements and contributing to project documentation, testing, or coordination.
- Service-oriented, customer-facing approach with strong interpersonal and communication skills.
- Able to work in high-pressure environments and travel within North America and Canada.
Pay
- Annual salary range is $88,000–$110,000, depending on skills, capabilities, and experience.
Benefits
- Benefits include career mobility opportunities, a referral program, online learning, mental wellbeing support, and short-term bonus incentives.
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