IT Colleague Support Engineer (Okta, Google Workplace)

About PPRO

The purpose

Responsibilities

• Deliver first- and second-line IT support for the London team and contribute to global support initiatives.
• Provide white-glove IT support to executive team members.
• Administer access using Okta and Terraform.
• Manage macOS and Windows device lifecycles and endpoint security.
• Introduce AI productivity tools such as Claude.
• Support employee onboarding and offboarding.
• Optimise office network connectivity and meeting-room and workstation audio/visual hardware.
• Maintain knowledge-base documentation and encourage self-service.
• Coordinate local hardware procurement, software licensing, and repairs with vendors.

What you'll need

• Proven IT support experience through equivalent practical experience or a relevant degree.
• At least 3 years resolving complex technical issues in dynamic environments.
• Strong written and spoken English communication skills.
• Solid experience supporting enterprise macOS and Windows.
• Familiarity with enterprise platforms such as Okta, Google Workspace, Intune, Jira, or Workspace ONE.

Nice to have

• Customer-centric or technical support desk experience is a plus.
• Experience with M365 and Dynamics is a plus.

Workplace

• The role description says the position is based on the ground in the London office and requires onsite work 5 days a week.
• The benefits section describes a hybrid structure with an expectation of 3 days per week onsite, plus up to 30 remote-work-from-abroad days per year.

Benefits

• 28-day holiday allowance and a GBP 1,000 annual learning and development budget.
• Medical insurance, a 5% matching pension plan, enhanced family leave, and a workplace nursery scheme.
• Gym contribution, mental health support platform, and a pet-friendly office.