IT Business Consultant (m/f/d)
Skills
About This Role
Overview
We are seeking a dynamic IT Business Consultant with strong expertise in Salesforce to lead and support end-to-end implementation and optimization of Salesforce solutions across Sales Cloud, Marketing, and Life Sciences modules.
The role requires close collaboration with business, finance, and technical teams to deliver scalable, integrated, and business-aligned solutions.
Salesforce Implementation & Functional Leadership
Lead requirement gathering, design, and implementation of Salesforce solutions across Sales Cloud, Marketing, and Life Sciences modules
Drive end-to-end lead-to-order lifecycle design, including lead management, opportunity tracking, quoting, and order integration
Ensure alignment of Salesforce processes with business workflows and organizational objectives
Business Analysis & Solution Design
- Analyze business requirements and translate them into functional and technical specifications
- Conduct gap analysis between current processes and Salesforce capabilities
- Design scalable solutions leveraging standard Salesforce features while minimizing customization
Cross-Module & System Integration
- Support integration of Salesforce with ERP systems (e.g., Oracle EBS), marketing tools, and third-party platforms
- Ensure seamless data flow across modules including customers, orders, projects, and financial data
- Collaborate with integration teams to define APIs, data mappings, and validation logic
Stakeholder Management & Communication
- Work closely with business stakeholders (Sales, Marketing, Finance, Operations) to understand requirements and validate solutions
- Act as a bridge between business users and technical teams
- Facilitate workshops, walkthroughs, and UAT sessions
Process Documentation & Governance
- Develop and maintain BRDs, FRDs, process flows, and user stories
- Ensure proper documentation of configurations, integrations, and workflows
- Support governance through structured change management and approval processes
Testing, Deployment & Support
- Lead SIT and UAT cycles ensuring business readiness and sign-offs
- Support data migration, validation, and go-live activities
- Provide post-go-live support and continuous improvement recommendations
Core Requirements
- Proven experience as IT Business Consultant / Business Analyst in CRM implementations
- Strong hands-on experience with Salesforce Sales Cloud
- Exposure to Salesforce Marketing capabilities and Life Sciences module (highly preferred)
- Experience in ERP integrations (Oracle EBS preferred)
- Strong understanding of end-to-end business processes (Sales, Finance, Operations)
- Experience in API-based integrations and data mapping
- Excellent analytical, problem-solving, and documentation skills
- Strong stakeholder management and communication abilities
- Experience working in Agile / hybrid project environments
Preferred Qualifications
- Bachelor’s degree in IT, Business, or related field
- Salesforce certifications (Sales Cloud Consultant / Administrator preferred)
- Experience in large-scale digital transformation programs
- Prior experience working in the UAE / Middle East market
- IT Business Consultant in Dubai, United Arab Emirates
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