IT & Automation Services Lead / Head of Service Operations
Skills
About This Role
Job Title
IT & Automation Services Lead / Head of Service Operations
Employment Type
Freelance / Contract (with option for full-time employment + company visa after probation, based on performance)
Range (Base)
AED 2,000 – 4,000 per month (depending on experience)
+ Commission: 10–15% of net profit from all service projects brought in and delivered by your department
About Us
We are fully fledged IT infrastructure, networking, and automation company (CCTV, gate barriers, home/office automation, networking, cloud security, server setup, VPS migration, data center configuration) and we are rebuilding our service division as a separate, self-sustaining department.
We are looking for one person to own, operate, and scale this division — not just as a technician, but as a leader.
Role Overview
- You will act as the internal entrepreneur for our service business.
- You will be responsible for:
- Rebuilding the service pipeline (CCTV, networking, automation, servers, VPS, migrations)
- Running ads and lead generation (with support from our marketing team)
- Hiring and managing sub-technicians or junior engineers for project delivery
- Managing end-to-end client projects (quoting, scheduling, quality control, troubleshooting)
- Scaling the department so it operates without daily oversight from management
- You succeed when the service division becomes profitable, repeatable, and independent.
Business Development & Marketing Coordination
Plan and execute digital ads (Google/LinkedIn/local directories) to generate B2B/B2C leads
Work with our existing marketing team to create content, case studies, and email campaigns
Convert leads into service contracts (installation, migration, maintenance, support)
Operations & Delivery
Perform or supervise: CCTV & wireless installations, gate/barrier automation, home/office automation, printer setup, file/storage servers, data center cabling, VPS configuration/migration.
Create standardized processes (SOPs) for each service type
Manage project timelines, client communication, and post-installation support
Team Management
Hire and train additional technicians as volume grows
Assign tasks, monitor quality, and handle escalations
Build a small, agile field service team
Reporting & Profitability
Track revenue, costs, and profit margins for each project
Provide weekly performance reports to leadership
Ensure the department covers its own costs + generates profit share
Essential
- Proven experience in networking, CCTV, automation, server/VPS environments
- Ability to run ads and manage a sales pipeline (or learn quickly with marketing support)
- Fluent in English (written & spoken) – client communication is key
- Self-starter: You can design processes, not just follow them
- Willing to work on freelance/contract basis initially (your own visa status)
Preferred
- Previous experience hiring/managing junior technicians
- Knowledge of local market rates for service labor (UAE market)
- Existing portfolio or case studies from past IT service work
Compensation & Visa
Base monthly: AED 2,000 – 4,000 (based on your experience & location)
Commission / Profit Share
10–15% of net profit generated by your service department after all costs (including your base salary, technician wages, materials, ads, etc.)
Paid quarterly or per project – structure to be agreed upon before hiring
Visa
During probation (3–6 months): You work on your own visa / freelance permit
After proven performance (consistent profitability + clean operations): We sponsor your company visa and transition you to full-time employee status if you wish
What Success Looks Like in 6 Months
- The service division runs with minimal input from you (the owner)
- At least 3 recurring client accounts (maintenance or support contracts)
- Positive net profit each month after paying all costs + your commission
- One junior technician hired and managed by you
How to Apply
Interested and serious candidate can send CV or LinkedIn profile
Pay: AED2,000.00 - AED4,000.00 per month
Application Question(s)
- A short summary (max 300 words) of the most profitable IT service project you previously led
- Your current visa/location status and availability for a 3–6-month freelance trial
- Work Location: Hybrid remote in Dubai
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