IT & Automation Services Lead / Head of Service Operations

About This Role

Job Title:

IT & Automation Services Lead / Head of Service Operations

Employment Type:

Freelance / Contract (with option for full-time employment + company visa after probation, based on performance)

Salary Range (Base):

AED 2,000 – 4,000 per month (depending on experience)

+ Commission: 10–15% of net profit from all service projects brought in and delivered by your department

About Us

We are fully fledged IT infrastructure, networking, and automation company (CCTV, gate barriers, home/office automation, networking, cloud security, server setup, VPS migration, data center configuration) and we are rebuilding our service division as a separate, self-sustaining department.

We are looking for one person to own, operate, and scale this division — not just as a technician, but as a leader.

Role Overview

You will act as the internal entrepreneur for our service business. You will be responsible for:

• Rebuilding the service pipeline (CCTV, networking, automation, servers, VPS, migrations)
• Running ads and lead generation (with support from our marketing team)
• Hiring and managing sub-technicians or junior engineers for project delivery
• Managing end-to-end client projects (quoting, scheduling, quality control, troubleshooting)
• Scaling the department so it operates without daily oversight from management
• You succeed when the service division becomes profitable, repeatable, and independent.

Key Responsibilities

Business Development & Marketing Coordination

Plan and execute digital ads (Google/LinkedIn/local directories) to generate B2B/B2C leads

Work with our existing marketing team to create content, case studies, and email campaigns

Convert leads into service contracts (installation, migration, maintenance, support)

Operations & Delivery

Perform or supervise: CCTV & wireless installations, gate/barrier automation, home/office automation, printer setup, file/storage servers, data center cabling, VPS configuration/migration.

Create standardized processes (SOPs) for each service type

Manage project timelines, client communication, and post-installation support

Team Management

Hire and train additional technicians as volume grows

Assign tasks, monitor quality, and handle escalations

Build a small, agile field service team

Reporting & Profitability

Track revenue, costs, and profit margins for each project

Provide weekly performance reports to leadership

Ensure the department covers its own costs + generates profit share

Requirements

Essential:

• Proven experience in networking, CCTV, automation, server/VPS environments
• Ability to run ads and manage a sales pipeline (or learn quickly with marketing support)
• Fluent in English (written & spoken) – client communication is key
• Self-starter: You can design processes, not just follow them
• Willing to work on freelance/contract basis initially (your own visa status)

Preferred:

• Previous experience hiring/managing junior technicians
• Knowledge of local market rates for service labor (UAE market)
• Existing portfolio or case studies from past IT service work

Compensation & Visa

Base monthly: AED 2,000 – 4,000 (based on your experience & location)

Commission / Profit Share:

10–15% of net profit generated by your service department after all costs (including your base salary, technician wages, materials, ads, etc.)

Paid quarterly or per project – structure to be agreed upon before hiring

Visa:

During probation (3–6 months): You work on your own visa / freelance permit

After proven performance (consistent profitability + clean operations): We sponsor your company visa and transition you to full-time employee status if you wish

What Success Looks Like in 6 Months

• The service division runs with minimal input from you (the owner)
• At least 3 recurring client accounts (maintenance or support contracts)
• Positive net profit each month after paying all costs + your commission
• One junior technician hired and managed by you

How to Apply
Interested and serious candidate can send CV or LinkedIn profile

Pay: AED2,000.00 - AED4,000.00 per month

Application Question(s):

• A short summary (max 300 words) of the most profitable IT service project you previously led
• Your current visa/location status and availability for a 3–6-month freelance trial

Work Location: Hybrid remote in Dubai