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ashby

IT Automation Engineer

Outset
San Francisco, USA
Full-time
Mid
Onsite
$145K – $195K • Offers Equity
Discovered 1 months ago

Full Job Posting

Responsibilities

  • Managing the macOS fleet lifecycle and long-term roadmap, from architecture, configuration, and deployment through procurement, maintenance, replacement, and secure retirement.
  • Administering and improving Jamf Pro, Jamf Protect, Apple Business Manager, and related Apple device-management services.
  • Providing responsive, hands-on support for macOS hardware, operating systems, applications, identity, office networks, and Wi-Fi, resolving issues during business hours with minimal disruption.
  • Building secure IT and security automations using current AI tooling, Python, shell scripting, APIs, webhooks, and lightweight integration services; establish standards for access, data handling, reliability, observability, and human oversight.
  • Helping other teams build secure automations for email and calendar workflows, Slack apps, internal support tools, and cross-system integrations.
  • Administering Slack—including security, applications, permissions, integrations, and workflows—and owning integrations across Rippling, Google Workspace, Jamf, and other internal platforms.
  • Improving onboarding, offboarding, access management, software deployment, device compliance, inventory, and support workflows.
  • Creating clear documentation, runbooks, service standards, and technical plans.
  • Partnering with Security, Legal, People, and business teams on access reviews, internal controls, incident response, and investigations affecting company systems.

Qualifications

  • Substantial hands-on experience in client platform, corporate IT, or endpoint engineering, ideally during rapid growth
  • Deep macOS administration expertise, including system logs, diagnostics, Apple hardware, peripherals, networking, and operating-system subsystems.
  • Mastery of Jamf Pro, Jamf Protect, Apple Business Manager, and modern Apple enrollment and management practices.
  • Current expertise in AI automation tooling and experience building reliable AI-assisted workflows, agents, or internal tools for enterprise systems.
  • Python and shell-scripting skills, plus experience integrating identity, HR, collaboration, and device-management platforms through APIs, webhooks, and event-driven workflows.
  • Hands-on experience administering and extending Rippling, Google Workspace, and Slack, including Slack security, applications, permissions, integrations, and workflow automation.
  • Experience diagnosing office network and Wi-Fi problems safely in a live workplace.
  • Strong ownership and communication: you identify problems, develop sound solutions, explain tradeoffs, and follow work through to completion.
  • Sound judgment when working with privileged access, sensitive employee information, security incidents, AI systems, and internal investigations.
  • Bonus
  • An exceptional customer-service mindset and empathy for employees experiencing technical problems.
  • Experience managing projects, team knowledge, and a Help Desk system in Linear and Notion.
  • Cybersecurity, corporate security, investigations, compliance, or legal operations experience, including incident response.
  • Familiarity with zero-touch deployment, identity-driven access, device trust, and modern zero-trust architecture.
  • Experience designing IT operations for a rapidly growing organization.

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