IT & Assets Manager

Job Summary

It Asset Management

• Manage the complete lifecycle of IT assets including procurement, inventory management, allocation, maintenance, and disposal.
• Maintain accurate records of all IT hardware and software assets through asset management systems.
• Implement and enforce asset management policies, standards, and procedures.
• Conduct periodic asset audits to ensure inventory accuracy and compliance.

Vendor Management

• Establish and maintain effective relationships with IT vendors and service providers.
• Monitor vendor performance against contractual obligations and service delivery expectations.
• Coordinate vendor activities including service delivery, procurement, and technical support.
• Support vendor evaluation, selection, and contract negotiation processes.

Contracts & License Management

• Manage IT contracts, subscriptions, maintenance agreements, and software licenses.
• Ensure compliance with software licensing agreements and regulatory requirements.
• Track contract renewals and proactively manage renegotiations or renewals to optimize costs.

Sla Monitoring & Escalation

• Monitor service level agreements (SLAs) and key performance indicators related to IT services.
• Identify service delivery gaps and coordinate escalation procedures when necessary.
• Work with internal teams and vendors to ensure service continuity and improvement.

It Service Management (Itsm) Reporting

• Generate regular reports on IT service performance, asset utilization, and operational metrics.
• Analyze ITSM data to identify trends and recommend process improvements.
• Support IT governance and compliance reporting requirements.

Finance & Procurement Coordination

• Collaborate with the finance department to validate vendor invoices and ensure billing accuracy.
• Monitor IT-related expenses and support budget planning activities.
• Ensure alignment between contractual obligations, delivered services, and invoiced costs.

Qualifications & Experience

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
• 10+ years of proven experience in IT asset management and vendor management.
• Experience managing IT contracts, licensing agreements, and vendor SLAs.
• Hands-on experience with ITSM platforms and asset management systems.
• Strong understanding of IT Service Management frameworks (ITIL preferred).
• Experience working with procurement and finance teams on vendor and invoice management.

Professional Certifications

• Certified Vendor Management Professional (CVMP)

• Microsoft licensing or enterprise agreement management certifications
• ISO 20000 / ISO 27001 awareness certifications

Skills & Competencies

• Strong organizational and documentation skills.
• Excellent communication and stakeholder management abilities.
• Strong analytical and reporting capabilities.
• Ability to manage multiple vendors and priorities effectively.
• Problem-solving and escalation management skills.
• Team-oriented mindset with strong collaboration abilities.

Key Performance Indicators (Kpis)

• Accuracy and completeness of IT asset inventory.
• Vendor performance against SLAs.
• Compliance with software licensing and contract obligations.
• Timely contract renewals and cost optimization.
• ITSM reporting accuracy and operational insights.
• Invoice validation accuracy and financial alignment.