Information Technology Infrastructure Manager

Job Summary

Infrastructure Leadership

• Lead and manage the IT Infrastructure team, ensuring efficient delivery of infrastructure services.
• Define operational procedures, standards, and best practices for infrastructure management.
• Ensure high availability, reliability, and performance of IT systems and services.
• Manage team workload, performance, and professional development.

Identity & Access Management (Iam)

• Oversee identity lifecycle management including user provisioning, de-provisioning, and role management.
• Implement and manage identity governance policies and access controls.
• Ensure secure authentication and authorization across enterprise systems.

Privileged Access Management (Pam)

• Manage privileged access controls and monitor privileged accounts across critical systems.
• Implement and enforce least privilege principles and access monitoring policies.
• Work closely with security teams to mitigate insider threats and unauthorized access risks.

Network & Application Vulnerability Management

• Oversee vulnerability scanning and remediation processes across infrastructure and applications.
• Coordinate with security teams to prioritize and mitigate identified vulnerabilities.
• Ensure continuous monitoring and compliance with cybersecurity standards.

Zero Trust & Secure Access Platforms

• Oversee implementation and governance of secure access platforms including Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA).
• Ensure secure remote access architecture aligned with Zero Trust security principles.
• Define policies for secure internet access, application access, and secure remote connectivity.
• Ensure integration of secure access platforms with identity services and endpoint security controls.

Systems & Cloud Infrastructure Management

• Manage enterprise systems including servers, virtualization platforms, and endpoint management solutions.
• Oversee endpoint and device management platforms including Microsoft Intune, JAMF, and other Mobile Device Management (MDM) solutions.
• Ensure secure configuration and lifecycle management of Windows, macOS, and mobile devices.
• Manage cloud infrastructure services including Microsoft Azure and Microsoft 365 environments.
• Ensure efficient resource utilization, scalability, and system performance.

Service Management & Sla Monitoring

• Monitor infrastructure service performance and ensure compliance with internal SLAs.
• Manage incident response, problem resolution, and escalation procedures.
• Implement ITIL-aligned processes for infrastructure service delivery.

Documentation & Reporting

• Maintain comprehensive infrastructure documentation including architecture diagrams, procedures, and system configurations.
• Generate operational and performance reports for IT leadership.
• Ensure proper documentation of changes, incidents, and system updates.

Governance, Risk & Compliance

• Ensure IT infrastructure operations comply with organizational policies, cybersecurity frameworks, and regulatory requirements.
• Support internal and external audits by maintaining appropriate infrastructure controls and documentation.
• Ensure infrastructure services align with enterprise governance standards and security policies.
• Collaborate with risk and compliance teams to continuously improve infrastructure security posture.

Stakeholder Collaboration

• Collaborate with internal departments to support business technology requirements.
• Coordinate infrastructure support for enterprise applications and services.
• Work with security, compliance, and operations teams to align IT infrastructure with organizational objectives.

Qualifications & Experience

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 10+ years of proven experience in IT infrastructure management or system administration roles.
• Experience managing enterprise infrastructure environments including servers, virtualization, and cloud services.
• Proven experience with Identity & Access Management (IAM) and Privileged Access Management (PAM) tools.
• Hands-on experience with Microsoft Azure and Microsoft 365 architecture and licensing management.
• Experience with endpoint management solutions including Microsoft Intune, JAMF, or other enterprise MDM platforms.
• Experience managing secure access platforms such as Zscaler (ZIA / ZPA).
• Experience in vulnerability management and infrastructure security practices.
• Familiarity with Zero Trust security architecture and secure remote access frameworks is highly desirable.

Professional Certifications

• Microsoft 365 Certified: Enterprise Administrator Expert

• Endpoint management certifications (Intune, JAMF, SCCM or equivalent)
• IAM / PAM platform certifications (CyberArk, BeyondTrust, Delinea, etc.)

• CompTIA Security+ And CISSP

• Linux certifications (RHCSA, LPIC)

Skills & Competencies

• Strong leadership and team management skills.
• Excellent communication skills with strong command of English (written and verbal).
• Strong understanding of IT Service Management frameworks (ITIL).
• Experience with IAM and PAM solutions.
• Knowledge of Zero Trust security models and secure access technologies.
• Knowledge of Linux administration is an advantage.
• Strong attention to detail and documentation discipline.
• Strong analytical, reporting, and problem-solving skills.
• Ability to collaborate effectively with multiple departments and stakeholders.

Key Performance Indicators (Kpis)

• Infrastructure availability and system uptime.
• SLA compliance and incident resolution times.
• Security compliance related to IAM, PAM, Zero Trust access, and vulnerability management.
• Efficiency of infrastructure operations and service delivery.
• Quality and completeness of technical documentation.
• Team performance and operational reporting accuracy.