IT Application Engineer
Skills
About This Role
• CRM Leadership (Primary Focus)
- Lead end-to-end CRM implementation, enhancement, and support.
- Act as the
- primary owner and SME for CRM systems
- .
- Ensure CRM solutions align with business needs, customer journey, and operational strategy.
• Application Delivery (Secondary Focus)
- Manage and deliver other enterprise application projects as assigned.
- Ensure successful deployment, adoption, and performance of applications.
• Project Management & Delivery
- Take a leading role in project planning, execution, tracking, and reporting.
- Work closely with the IT Project Delivery team to ensure alignment with governance and timelines.
- Manage vendors and system integrators to ensure quality delivery.
• Integration & Technical Understanding
- Coordinate system integrations between CRM and other platforms.
- Maintain strong awareness of
- integration architecture, APIs, middleware, and infrastructure dependencies
- .
• Business & Stakeholder Engagement
- Gather and analyze business requirements.
- Translate requirements into functional and technical solutions.
• Testing & Support
- Lead UAT activities and ensure successful go-live.
- Provide post-go-live support and continuous improvement.
• Process Improvement & Training
- Drive process optimization initiatives enabled by CRM and other applications.
- Provide training and knowledge transfer to users.
• Compliance & Governance
- Ensure adherence to IT standards, cybersecurity policies, and operational procedures.
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