IT Administrator - M365 Support Engineer

The Key Skills Required.

• Application knowledge M365 standard apps

The following apps are in focus for the standard application app

• M365 administrator

• One Note
• Whiteboard
• Forms

• Application knowledge MS Teams
• Responsible for providing ITSM support to the business and customers.
• Create and maintain documentation and operational procedures.
• Complete back-end support, troubleshooting, system integrations, upgrades, administration, and maintenance of the internal ITSM tool with a focus on user experience and productivity.
• Application knowledge One drive
• Deployment of Infrastructure improvements on Client environments
• Assist in maintaining and deploying other Client applications and environments
• Leading initiatives for researching and deploying new applications
• Coordinating various IT Staff and Operations
• Assist in managing Support Services and related deliverables
• Working with End-Users and Vendors to support applications and environments
• Working with Client Stakeholders on strategy and vision

Supporting Client initiatives remotely and on premise

Should possess very good knowledge in the areas of:

• In-depth knowledge of M365 related services and experience is a must.
• Proof point experience is a plus.
• Expert understanding of Microsoft Exchange Online.
• Experience with Microsoft Teams.
• Solid understanding of ITIL/ITSM best practices.
• Experience with Email archiving/retention solutions a plus.
• Ability to work independently and as part of a team.
• Certifications in this field are a plus.
• Strong analytical and problem-solving skills and detail oriented.
• Firm knowledge of technical details of SMTP / e-mail in general and therefore to analyse e-mail headers in order to determine additional data such as real origin etc.
• Expert regarding the operation of Outlook & Exchange from a user’s perspective
• Firm grasp of phishing techniques and e-mail based attack patterns
• Ability to prioritize workload and consistently meet deadlines.
• Strong organizational skills; attention to detail.

Preferable (Nice to have) skill

• Relevant professional certifications, such as MS 500, MS 700 certifications.