IT Administrator

Overview

• Who are we?
• **Cars24** isn’t just a name; we’re a driving force in the pre-owned automobile industry, revolutionizing the way buyers get behind the wheel of their dream cars.
• From earning unicorn status in India to hitting the gas on our global expansion across the UAE and Australia, we’re all about turning the gears of innovation.
• Our secret?
• A dream team that leads with passion and drives with purpose.
• Now, we’re revving up our team in the UAE and looking for talent ready to make our journey of progress their own.
• Buckle up, because the current pit stop is within the **Facilities** function as **IT Administrator.** **What Will You Be Doing in the Driver’s Seat?*** Investigate, troubleshoot, and resolve complex IT support issues across hardware, software, network, and communication systems.
• Manage and maintain enterprise network infrastructure, including Fortinet and SonicWALL firewalls, Cisco switches and wireless access points, Avaya PBX systems, Genesys servers, and PRI lines.
• Administer and support Google Workspace, Microsoft 365, Slack, Cortex Antivirus, Genesys Cloud (PureCloud), Avaya PBX.
• Design, implement, and enhance IT infrastructure solutions aligned with business requirements and organizational growth.
• Evaluate IT projects, recommend technology upgrades, and assess budgetary implications to optimize operational efficiency.
• Serve as the primary point of contact for all IT-related issues and provide timely technical support to end users and business stakeholders.
• Manage relationships with external vendors, service providers, and technology partners to ensure effective service delivery.
• Provide remote and onsite support for software applications, hardware devices, and enterprise systems.
• Maintain accurate records of IT assets, licenses, warranties, and inventory throughout their lifecycle.
• Monitor system performance, security, and availability to minimize downtime and ensure business continuity.
• Develop and maintain IT documentation, policies, procedures, and standard operating practices.
• Ensure compliance with organizational IT security standards and best practices.
• What’s Under The Hood?
• Bachelor's degree in Information Technology, Computer Science, or a related field.
• At least 2-3 years of experience in IT infrastructure, network administration, and technical support roles.
• Hands-on experience with Fortinet and SonicWALL firewalls, Cisco networking equipment, Avaya PBX systems, Genesys Pure Cloud, and PRI connectivity.
• Strong knowledge of Microsoft 365, Google Workspace, Slack, antivirus management.
• Experience in vendor management and IT project implementation.
• Excellent troubleshooting, analytical, and problem-solving skills.
• Strong communication and interpersonal skills with the ability to support users across all organizational levels.
• Ability to work independently and manage multiple priorities in a fast-paced environment.