IT Access Analyst

We are currently looking for IT Access Analysts to join Group IT Service Delivery, providing access to and support for both desktop and bespoke applications across the group; supporting over 7,000 users and is the primary interface for all IT access requests in a high profile customer-facing role.

The role will involve:

Regular analysis of HR data to determine starter, mover and leaver details in order to log and classify the correct access request

Provision of permissions access to bespoke NFUM applications

Investigation and diagnosis of access related incidents

Ownership of access request tickets

Regular communication with end-users both written and verbal

Proactive monitoring of access requests ensuring timely escalation, resolution and closure

Support and coaching of colleagues to raise awareness of access management processes

Creation and review of support documentation

Liaison with suppliers, service groups, business departments and customers to ensure agreed service levels are met

This is a customer focused role, with primary responsibility for IT Access Management requests across the NFU Mutual estate and so you will have a mixed range of skills, including good data entry skills and Computer literacy in MS products (particularly MS Excel), to support the wide range of applications in use with the group.

You will also have:

Proven experience in a busy customer focused environment

A good telephone manner and written communication skills with proven ability in customer service techniques

Knowledge of NFU Mutual business systems

Demonstrable problem solving skills with the ability to look beyond the obvious

Knowledge of NFU Mutual recruitment and HR processes (desirable)

This is a Level 3 position which includes an annual bonus of up to 10% and 25 days holiday

The hiring managers are Rachel Hawkeswood and Joanne Briscoe

The recruiter looking after this vacancy is David King