successfactors
ISD Global Support Technician
Westinghouse Electric Company, LLC
Hopkins, USA
Mid · 3+ years experience
Onsite
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Role Overview
As an ISD Global Support Technician you will perform work across multiple areas and sites, providing support to end-users on a variety of issues.
You will resolve technical problems, respond to escalated incidents as well as telephone calls, email, and chat requests for technical support from end-users.
You will report to the ISD Global Regional lead and work on-site in Colombia, SC.
This is a second shift role with working hours of 3pm - 11pm.
Full Job Posting
Key Responsibilities
- Check IT ticketing system throughout the day and resolve tickets within designated service level agreement metrics Perform troubleshooting to resolve problems within manufacturing production, an office environment, and other sites (if required). Notify team members of problem source to support the resolution and escalate. Installs, Moves, Adds, Changes to PC, peripherals, telephony, and printer devices. Follow standards and procedures for installation of computer hardware and software. Update work instructions where applicable. Maintain goals set by manager – Includes Quarterly Reviews. Support and Troubleshoot Video Conference equipment. Provide technical support for Active Directory and SCCM, along with hands-on assistance for servers and network equipment. Responsibilities may include network monitoring, change coordination, configuration management, drawing documentation, and hardware/software upgrades. Keep up to date on all required training as assigned in ETAPS and PowerHub. Support Virus Remediation and security incident response. Manage the local IT asset inventory, stockroom, and CMDB Manage on call/afterhours support for responsible office and manufacturing locations (Where Applicable).
Qualifications
- Bachelor's Degree or High School Diploma 3+ years of experience in a related IT Field. Professional Certifications: A+ and Network+ Certification helpful Experience working with remote control software applications. Experience with Windows operating systems Excellent Problem Solving We are committed to transparency and equity in all of our people practices. The base salary range for this position, which is dependent upon experience, qualifications and skills, is estimated to be $66,052.51 to $87,167.14 per year. This role is second shift and will include a 5% premium. #LI- Onsite Why Westinghouse? Our benefits package is tailored to meet the diverse needs of our employees, while also promoting wellness and career growth. The following are representative of what we offer: Comprehensive Medical benefits which could include medical, dental, vision, prescription coverage and Health Savings Account (HSA) with employer contributions options Wellness Programs designed to support employees in maintaining their health and well-being including Employee Assistance Program providing support for our employees and their household members 401(k) with Company Match Contributions to support employees' retirement Paid Vacations and Company Holidays Opportunities for Flexible Work Arrangements to promote work-life balance Educational Reimbursement and Comprehensive Career Programs to help employees grow in their careers Global Recognition and Service Programs to celebrate employee accomplishments and service Employee Referral Program Westinghouse Electric Company is the global nuclear energy industry's first choice for safe, clean, and efficient energy solutions. We enable our delivery of this vision by living our value system: Safety and Quality Integrity and Trust Customer Focus and Innovation Speed and Passion to Win Teamwork and Accountability While our Global Headquarters are located in Cranberry Township, PA, we have over 11,000 employees working at locations in 19 different countries. You can learn more by visiting http://www.westinghousenuclear.com . Westinghouse is an Equal Opportunity Employer including Veterans and Individuals with Disabilities Get connected with Westinghouse on social media: Twitter | Facebook | LinkedIn | YouTube
About Westinghouse Electric Company, LLC
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