IS Systems Analyst Senior - IGM LIMS

Role overview

Responsibilities

• Design, implement, and continually improve service and intake processes; investigate and resolve application and interface issues.
• Analyze, test, and document system enhancements; plan and implement large, complex systems that meet business requirements.
• Schedule analysts' work, provide technical guidance and mentoring, and help ensure project deadlines are met.
• Document system design, testing, and maintenance procedures; develop and maintain disaster recovery plans.
• Collaborate on functional and non-functional requirements; evaluate existing systems and recommend performance improvements.
• Coordinate system testing, user acceptance testing, and end-user training; collaborate with project managers and other team members.
• Participate in a shared on-call rotation to maintain reliable laboratory operations.

Education and experience

• Bachelor's degree or equivalent experience is required.
• Seven years of combined IT support experience, or equivalent education, is required.
• Excellent project management skills and at least four years of project management experience are required.
• Experience in a healthcare environment is required.

Skills and knowledge

• Strong problem-solving skills and ability to understand complex systems and explain details verbally and visually.
• Quantitative and qualitative requirements gathering, technical-detail evaluation, and data validation skills.
• Strong interpersonal, communication, and presentation skills for interacting with organizational levels and external contacts.
• In-depth working knowledge of application functionality and integration across desktop clients, servers, applications, databases, storage, and web services.
• Basic understanding of hardware devices and/or operating system capabilities; excellent understanding of relevant ITIL processes.
• Advanced database systems knowledge, including Oracle, SQL, and Access database structures, is preferred.
• Advanced working knowledge of Microsoft desktop and server platforms or Epic is preferred.