IP TEC Engineer
About the Role
As an IP Technical Expert Center Engineer, you will troubleshoot complex IP network issues, diagnose hardware/software challenges, and provide solutions for customer problems. Collaborating with cross-functional teams, you'll lead deployments, drive root cause analysis, and contribute to product enhancements.
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Qualifications
- You have:
- Bachelor's degree in engineering with 5-10 years of relevant experience.
- Provides technical requirement inputs based on customers’ deployment experience.
- Inputs to develop SW/HW build-controlled production releases.
- Creation and release of hardware/software documentation and customer notifications.
- It would be nice if you also had:
- Retains technical and design knowledge for assigned products and technologies and provides training to the lower support teams.
- Familiarity with the care process (especially emergency case handling), contributing when needed to the fastest problem restoration.
- Experience with access network nodes, involving the integration of theory and principles with organizational practices and precedents.
- Advanced network and node-level troubleshooting skills for IP routers/networks and in-depth knowledge.
Responsibilities
- Work effectively in a mixed environment, using best practices and business knowledge to improve products or services.
- Apply in-depth business knowledge of IP product services to understand integration and achieve objectives.
- Use advanced analytical, network, and node-level troubleshooting skills to solve complex customer and field-facing team issues related to specific IP products.
- Share initial ideas for the professional direction of your organizational unit.
- Act as a professional advisor and mentor for staff, work teams, and task forces.
- Lead or act as SPOC for customer deployment projects involving specific IP products, new technology areas, or high business potential/impact.
- Resolve customer trouble tickets, diagnose complex issues (e.g., hardware, software, or combined), and recommend or provide corrective actions.
- Provide technical requirement inputs based on customers' deployment experience.
About Nokia
Nokia is a Finnish multinational technology company specializing in telecommunications infrastructure, software, and licensing. It provides network equipment and services for mobile, fixed, and cloud networks to communications service providers and enterprises worldwide.
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