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IP TEC Engineer

Nokia
IND
Full-time
Mid · 5–10 years experience
Hybrid
Discovered 1 weeks ago

Full Job Posting

Qualifications

  • You have:
  • Bachelor's degree in engineering with 5-10 years of relevant experience.
  • Provides technical requirement inputs based on customers’ deployment experience.
  • Inputs to develop SW/HW build-controlled production releases.
  • Creation and release of hardware/software documentation and customer notifications.
  • It would be nice if you also had:
  • Retains technical and design knowledge for assigned products and technologies and provides training to the lower support teams.
  • Familiarity with the care process (especially emergency case handling), contributing when needed to the fastest problem restoration.
  • Experience with access network nodes, involving the integration of theory and principles with organizational practices and precedents.
  • Advanced network and node-level troubleshooting skills for IP routers/networks and in-depth knowledge.

Responsibilities

  • Work effectively in a mixed environment, using best practices and business knowledge to improve products or services.
  • Apply in-depth business knowledge of IP product services to understand integration and achieve objectives.
  • Use advanced analytical, network, and node-level troubleshooting skills to solve complex customer and field-facing team issues related to specific IP products.
  • Share initial ideas for the professional direction of your organizational unit.
  • Act as a professional advisor and mentor for staff, work teams, and task forces.
  • Lead or act as SPOC for customer deployment projects involving specific IP products, new technology areas, or high business potential/impact.
  • Resolve customer trouble tickets, diagnose complex issues (e.g., hardware, software, or combined), and recommend or provide corrective actions.
  • Provide technical requirement inputs based on customers' deployment experience.

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